I'm preparing to launch my company's first B2B SaaS product (a specialized tool for spatial ecologists) and want to make sure I'm not missing anything important.<p>What items were on your launch checklist that proved essential? What do you wish you had prepared before going live? Looking for both obvious and non-obvious things.
Particularly interested in:<p>- User onboarding that actually converts
- Account/user management must-haves
- Subscription systems that don't cause headaches
- Support infrastructure that scales
- First-week metrics worth tracking
- Any legal/compliance gotchas?
- Did you do a soft launch first? How did that go?<p>Any hard-learned lessons from your launches would be extremely helpful!