> In the EU, it is a legal requirement to allow your customers the same method, with the same number of steps and complexity, for canceling as for subscribing. So if it takes 10 seconds to fill in a form online to get subscribed, they need to offer the same ease of use for canceling.<p>> I like this idea of ‘complexity’ as a measure for legislation.<p>So, if all you needed to do to subscribe was to find an ad on Facebook encouraging you to do so (which was the only place your plan was offered), to cancel, you need to... find another ad on Facebook encouraging you to cancel?<p>If subscribing required you to visit a physical store to verify ID (pretty common for SIM cards here), it's fine to also require that to cancel the contract, even though there's no point for it?