(1) They rescinded this decision publicly --- a spokesperson (not Browett) conceded it was a mistake, which is ominous.<p>(2) The Apple stores I've been to have been comically overstaffed, with badges & blue shirts sometimes outnumbering customers, despite large numbers of those customers. Many of those retail staff don't appear to be doing anything. Perhaps they need more people at the "Genius Bar" and fewer on the floor.