Gig companies violate a lot of things, though workers' rights may well be at the top of the list. They are profoundly unaccountable. Doordash driver screws up your order (or takes part of it)? They'll credit you via an automated system. It is never, ever, ever the fault of Uber, Lyft, or the rest when something goes wrong, and there are no mechanisms for you, as a customer, to express anything other than transactional frustration other than not using the platform entirely. Given there is real value for me in having someone else do my shopping sometimes, it's unfortunate it's essentially my sole risk if something goes wrong.<p>There is some pushback happening. A significant US grocery chain has recently launched its in-house grocery delivery where I live, and they have been astonishingly good. They have actual customer service, employees driving liveried vehicles. It's a weird throwback and it <i>works</i>.