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Why too many startups suck

72 点作者 gghootch超过 12 年前

15 条评论

cletus超过 12 年前
This stood out to me:<p>&#62; In my view, this is the nastiest of all startup sins: failing to involve customers and their feedback from literally the first day of a startup’s life, keeping the most vital opinions silent—those of the eventual customers—for far longer than necessary.<p>There are two ways to interpret it:<p>1. Get something in front of customers ASAP as how customers use (or don't use) something will tell you far more than anything else; or<p>2. Ask potential customers what they want.<p>If Steve means (1) I strongly agree. If he means (2) I strongly disagree. As anyone who has had to work on software specifications and documenting user "requirements" can attest: people have absolutely no clue what they want other than "everything".<p>Look at Apple. They don't use focus groups or surveys [1]. IIRC I'm pretty sure the size of the first iPad was determined by Steve Jobs picking up several differently sized prototypes until he found one that felt right. If this is urban myth, I bet it's actually not <i>that</i> far from the truth.<p>Sadly I think Steve (Blank) means (2) since he says "eventual customers". But perhaps he means give away something you'll eventually turn into a revenue-generating product, at which point your users became customers.<p>[1]: <a href="http://www.phonearena.com/news/Apples-Phil-Schiller-We-dont-use-any-customer-surveys-focus-groups-or-typical-things-of-that-nature_id32896" rel="nofollow">http://www.phonearena.com/news/Apples-Phil-Schiller-We-dont-...</a>
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marknutter超过 12 年前
Steve's point is well made here. I think there are a combination of reasons this happens all too often:<p>1) Most programmers are introverts and are more comfortable interacting with their code than they are with actual people (no disrespect intended)<p>2) It's easy to get excited about an idea and then subconsciously avoid trying to invalidate it through customer feedback. Often times throwing up a simple landing page explaining what your product with a place to sign up or even enter in a credit card can validate or invalidate an idea. Ignorance is bliss, though, and it's easier to pretend your idea will become a success if you just add enough features and polish.<p>3) Too much emphasis is placed on "launch day". All too often startups think of the day they release their software as the make-or-break day for their company. Rarely is that ever the case. Most startups become successful long after their initial launch. It's a marathon, not a sprint, and often times the successful version of a product ends up being very different than the launch version.<p>4) Fear of success. If you launch something and people actually start using it, now you're held accountable for whether or not it works; especially if you charge for it. There's a lot of stress that goes along with actually gaining traction and I think a lot of people keep pushing their launch off to avoid that stress under the guise of trying to make the product "perfect".<p>The tragedy, of course, is the opportunity cost of sinking so much of your time into a product that nobody actually ever wanted. In the beginning stages your number one priority should be trying to figure out the cheapest, fastest way to validate your idea, whether that be a simple landing page, a barebones prototype, or whatever other clever mechanism you can think of. When you finally do come up with something people actually want and even pay for, <i>then</i> spend every waking moment making it the best product you can.
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ekidd超过 12 年前
A painful first-hand lesson:<p>If you do a demo for your potential customers, and they say, "That's a great product. I can see how that would be really useful," you can safely assume that you're doomed.<p>Keep looking until your customers are desperately trying to write checks for dodgy prototypes.
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nopassrecover超过 12 年前
This isn't a direct comment on the post (which is quite good) but I had a tangential thought while reading.<p>I get the lean startup "talk to customers first" thing, and it seems <i>perfect</i> for so many startups. However, I can't help feeling there are some cases where you are selling execution not innovation and therefore "show don't tell" is more important. In these cases customers already have an existing solution which they probably don't consider a pain point and you literally have to show how their lives could be better to convert.<p>Some off-the-cuff examples include Facebook, Google Search and Google Chrome (unlike Google Maps which could have been a lean startup), Xero, the iPod and iPhone, nearly all media/entertainment.<p>I still think "release early" and MVPs are essential to avoid investing more effort than you have to in order to test a hypothesis. Likewise, I still think that getting in touch with your target market early is important as well (you're going to have to reach them at some point, so better start early to make sure they actually exist). But I question whether conversion potential can be evaluated for a pain point your customers don't realise exists until they see the alternative.
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davidw超过 12 年前
&#62; In my view, this is the nastiest of all startup sins: failing to involve customers and their feedback from literally the first day of a startup’s life, keeping the most vital opinions silent—those of the eventual customers—for far longer than necessary.<p>This seems like it may be a lot easier said than done. Steve seems reasonably humble, but perhaps he's forgotten what it's like to be a "nobody". If you don't have friends/connections/contacts, getting potential customers to notice you might be difficult, especially if you have nothing much to show them.<p>By having a prototype, you're telling people you've invested some time and effort in the problem already - so they're more likely to get something back if they invest some of their own time.
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JabavuAdams超过 12 年前
&#62; Why, then, are so many founders so reluctant to invest even 500 or 1,000 hours upfront to be sure that, when they’re done, the business they’re building will face genuine, substantial demand or enthusiasm.<p>Because starting a startup isn't really a rational decision. Or perhaps, more conservatively, maximizing the value of a business isn't the overriding reason why people start businesses.<p>Why do coders spend 2 days automating a task that won't consume 2 days of manual time over the next year? Because they like to code, and they don't like data entry. This is rational, I suppose, as long as we don't believe them when they say the goal is to save time.
Peroni超过 12 年前
Forgive the defensive attitude here but <i>2 in 1000 venture backed startups will ever achieve $100-million or more in valuation.</i> is a pretty poor example of "success".<p>If my start-up made a difference to peoples lives and generated enough revenue to allow me to focus on it full-time then I would consider my start-up a categorical success. Chances are that would happen at a point where my start-up was valued at a significantly smaller figure than $100-million.
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dkrich超过 12 年前
First, this was not written by Steve Blank, but rather Bob Dorf.<p>In any case, I completely disagree with this notion that customers are some complex, mysterious enigmatic force that require a laboratory and several months of conversations to build a successful product for.<p>I think the best advice is to start by building something useful. People pay for utility. If you can make tasks significantly easier, or enable people to do things they couldn't previously do, they will pay you. The sad reality is that most startups suck because their products simply don't meet that criteria. They come up with an idea and just start building it, without actually using it themselves. A good sign you've got a winner is if you yourself find that you miss not being able to use it. If you don't, then don't expect anybody else to pay for it.<p>All that said, talking to people accomplishes nothing. People have no idea what they want. They are typically followers and do what they are told and use what is put in front of them. That's why the best products are typically not built by large corporate research departments, but rather single innovators solving a single problem with which they are intimately familiar.
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bengi超过 12 年前
As with a lot of posts on Steve Blank's blogs, it contains a lot of good observations but hasn't been very well thought out. Recommending that entrepreneurs target niche markets makes sense, but you shouldn't prefix that advice by implying that a venture-backed startup that fails to reach a $100 million valuation "sucks". And as other people have pointed out, since when is $100 million a useful cutoff for success? By that metric, should Viaweb's inflation-adjusted exit be considered a failure? One gets the impression that the number was picked simply to generate a low success rate, and subtly encourage people to buy the author's book.
nancyhua超过 12 年前
His point is startups suck if they wait too long to get customer feedback to see if people actually want or care about their solutions.<p>Does this advice apply mainly to startups that aren't particularly new technology? While people like small improvements they often don't imagine changing their lives a tremendous amount. I guess most startups aren't that innovative either- maybe that's another reason most startups might suck.
GFischer超过 12 年前
I suspect that in many cases, it's hard to divest oneself of one's ego and sense of ownership of the startup.<p>Killing a failed project and going back to the drawing board is hard.<p>Also, most of us like doing. Searching for customers, not so much.
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filip01超过 12 年前
Could someone define "venture backed"? Do angel/seed rounds count? If so, I'd say 2% or even 0.2% seems pretty decent.
perfunctory超过 12 年前
Because the majority of any area sucks.
elchief超过 12 年前
Ya man, just like Jobs and Brin and Page did!<p>If you're good, then customer feedback is just design by committee.
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paulhauggis超过 12 年前
I can't tell you how many bad startup ideas I've seen...especially at those hacker/startup meetups.<p>I'm in the Chicago area and one of the winners (startup weekend winner) was a clone of twitter that allows 300 characters instead of 128. I can't see this ever really making it.<p>I think the problem is that too many people focus on "me too " ideas and don't even think about how they are going to actually make money.<p>The other problem is that the end goal for many of these startups is to get venture capital, not build a successful business.