Very inspirational story. Especially how they personally worked with the clients and freelancers in the first days.<p>Here at JotForm, Our 15-person support team completely runs over ODesk. We have supporters from Philippines, UK, US, Canada, Germany, Ukraine, Kenya and El Salvador. We even promoted one of our supporters as Support Team Manager and had great level of success.<p>The quality of people on oDesk varies, so when we need to hire a new supporter, we choose some of the best applicants and run 5-hour trials with them.<p>The best part is we have people all over the world, so when you contact us even at 3am, you will get a response within 20 minutes on average.