Hi all, what process do you use to track issues, manage these and keep a list of the most requested features? I'm asking because there are millions of tools out there, all seem to be different versions of a to do list. Does anyone find it really unmotivating to track a list of ever expanding issues? How do you prioritise to stay focused on a few at a time. This adds more complexity when you want to launch new features at the same time.
On a side-project I'm working with someone else on at the moment, we're using Asana.<p>I'm the tech/coding part, whereas he has the domain knowledge, so we have a Workspace setup for the project, then have seperate projects within that - ie, at the moment we have a Front-End project, a Back-End project, a Phase 2 project and a Future project.<p>If it's a bug or something we want for launch it goes into Front or Back-End, for sometime after launch it's Phase 2 and a nice-to-have goes into Future - tasks get assigned to me when there's an action needed, once done I assign it back and once we're both happy then it's completed - we use the Comments to put notes down regarding ideas for how it should work/look etc. against the tasks.<p>One thing I like that Asana has recently got is sub-tasks, so you can break a task down into component tasks without cluttering your main Task list up.<p>Works for us, may not for anyone else though :)
I'm trying out Trac for a side project. I like it because it's both a tracker and a wiki, and your tickets each have a wiki page.<p>It has a roadmap feature where you define milestones, and you can assign tickets to a milestone for planning and triage.<p>One thing I haven't figured out is how to block closing a ticket on the closing of another ticket. That's all I'm missing from it so far. Anyone? Is there a feature or plugin for that, or a practice, that I've missed?<p>Edit: s/to a roadmap/to a milestone/
We use Jira.<p>It includes - user time tracking, bug reporting, you can create Epic issues and add sub-tasks under them. All very useful.<p>You can also get FishEye to integrate SVN info.
We use Trello, Lighthouse, Zendesk and Pivotal Tracker. We hook them all into one stream with www.hojoki.com. This helps us search between them all and discuss what's going on.