These questions are good for the most part, but I'm not so sure about the bug tracker comments. For one, on this topic the author contradicts himself:<p><i>Believe it or not, the best companies of all don't even have a bug tracker.</i><p>...<p><i>I've never seen a company that doesn't use a bug tracker, but if I ever found one, I'd be more impressed than revolted.</i><p>The only way this isn't a contradiction is if the author has never encountered some hypothetical "best company."<p>Furthermore, as the number of clients increases, the number of bugs coming in will also increase. And clients will file tickets for things you didn't even consider a bug -- user error, for example. When a company has a lot of tickets being filed, there's a good chance the developers can't respond to each bug right away, and that's where the tracker comes in.