It has been two days now since I have seen my bitcoins. This isn't because of a delayed confirmation, or someone hacked my account. My ledger displays perfectly that I should have bitcoins in my account. But I don't. I've tried to contact Coinbase by email and their twitter account and have received no response.<p>So here I am, knowing they are a ycombinator backed company, posting here, to find out what the heck is going on? I perused twitter to see if maybe other people are having this same problem.<p>Looks like I am not alone!<p>"@brian_armstrong @coinbase Still no response on my support request. I'm still missing 9.6 BTC. Can you tell me what's going on?"
https://twitter.com/thomrburg/status/303870208102248448<p>"@coinbase Day 3 of missing BTC. Imagine if your bank suddenly took your cash from your account."
https://twitter.com/aginanon/status/303653952162000897<p>"Balance says 0 when I should have around 80btc?! Heard @coinbase was having some issues but that they had been resolved.. whats the dealio?"
https://twitter.com/jacobparrish/status/303642200707854336<p>"@jacobparrish @coinbase I'm still having the same problem too! Really nerve-racking."
https://twitter.com/nsillik/status/303650076549591040<p>It is time to come clean. What happened to our money? Why haven't you responded to anyone in 48 hours about this?
We had a display bug introduced over the weekend which showed incorrect cached balance amounts. Definitely frustrating, and my deepest apologies for that. We are working through support requests and should have a fix out for your account by end of day. Thank you for bearing with us!
I understand the frustration, but <i>"It is time to come clean. What happened to our money?"</i> sounds very accusatory – as if you've already made your mind up that you've been duped, which is unlikely to be the case.<p>Fair play for posting on HN, but Coinbase is a great company and Brian's a top guy – I think it's better to give him the benefit of the doubt. I've been humbled in the past by jumping to conclusions or venting too early.<p>This is at worst a technical issue combined with a minor customer support mishap (i.e. not being available when needed).
Just checked and my balance was ok. But it did freak me out that I couldn't see my balance before I agreed to a new user agreement which included me waiving my rights to join a class action lawsuit.
I am trying to send a verification email so that I can verify my account. But it will not show up. I have tried multiple times with 2 different email accounts, and I have checked the spam folders on both accounts, but I am not receiving the verification email. Can someone in administration please tell me what to do or send me the verification to peter41144@gmail.com.<p>Thanks,<p>-Peter
I'm missing over 40 btc from coinbase account too! They were even there previously but now it says they're gone! There is no trail of them disappearing through transactions though!
There are replies to the tweets
<a href="https://twitter.com/nsillik/status/303650076549591040" rel="nofollow">https://twitter.com/nsillik/status/303650076549591040</a><p>@teevers @jacobparrish yup. It was fixed for me at about 4pm pacific yesterday.