Hey HNers,<p>I want to build something like uservoice, getsatisfaction, desk.com, zendesk.com but works with regular email. By this I mean the non-programming side of my startup spends a lot of time answering support emails. I'd like to make a website of these emails that is searchable so our customers have a chance to search for their answer before sending an email. I've decided already to use getmail to download the emails as either mbox or maildir. Now I need a way to convert one of those formats into a static webpage. I'm looking into pipermail and hypermail to do that but the results are so ugly I was wondering if there is something better out there.<p>Any ideas?
Is your database of support mails really suitable for conversion to knowledgebase articles? I would expect most, if not all of them, to have too much conversational text and private customer information to publish online.<p>Why don't you have your support people create articles as they go? Whenever they answer a ticket that might be helpful to other customers, they should copy and paste the ticket into a KB article, rewriting the customer-specific bits to be safe for public consumption.