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How we increased our conversion rate by 11% in 10 minutes

22 点作者 mds101超过 12 年前

8 条评论

vineet超过 12 年前
I think your conversion went up because users were able to easily see a demo of the product.<p>I personally think that the tour (of your homepage) does is not much useful otherwise - it just goes through all the elements one by one, the graphic design of the tours interferes with the design of the page, and the large amount of text in the tours makes it hard to understand whats different with the information in the tours.<p>I would love to see you try a couple of things and let us know how the conversion rate changed (it will also help us know the best practices when using your service):<p>- try the tours with a similar theme as the site (as is currently the case), but do more to separate them - perhaps by adding rounded corners, more shadows, or changing what are the main colors in the tour.<p>- try reducing the text in the tours.<p>- try putting in content in the tours that is different from the current site content - perhaps by grouping the features on the site and your tours introduce them as groups, or perhaps by focusing your tours on the benefits (as opposed to the features).
danielhunt超过 12 年前
I find it hard to follow the tour, as the popup designs mimic the design of the site (and micro-screenshots) so closely.<p>It's hard to tell where the barriers are, and what I should be looking at next
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anandkulkarni超过 12 年前
Do you have any idea how well this will for a website that's not selling product tours? Would be eager to know if it works somewhere else.
supercoder超过 12 年前
But I think you could do better than 10% if the site was redesigned with the tour at the core. At the moment there feels like a lot going on.<p>The 'how' is nicely explained now, but the 'why' isnt so much. Meaning I think for me I'm not coming away with the feeling it's the tour isnt going to simplify anything on my app / site.<p>As you mentioned, people are lazy, so I want to be inspired to throw it into my app because what I've seen is so nicely done that I want it too.
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tezza超过 12 年前
If you go out of business, do my guided-tours go as well ?<p>Or perhaps you generate a tour that I can host myself ?
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oct2012超过 12 年前
That 'Welcome' popup keeps coming back after refresh, it's a bit annoying, for me at least... I closed it and selected to 'never show again', however it comes back. All I want to do is to look around without any tours... Just my 2 cents.
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timedoctor超过 12 年前
Seems like a super specific product, is there enough of a market for it? I do like it compared with the average website tour, but seems like they should create something more comprehensive somehow.
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scottbartell超过 12 年前
Answer: split test.