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So, I tried Dwolla

200 点作者 aatifh大约 12 年前

34 条评论

ok_craig大约 12 年前
The other day I was trying to make some kind of transaction with Dwolla, and before I could, they asked me a series of questions to verify my identity.<p>The questions had obviously been pulled from a background check based on my name that I didn't know they had done. It was asking me what the price of a house was when I originally bought it, and what street I lived on in a given time period.<p>Outside of this being really creepy, all of the questions weren't actually useful for identifying me because <i>they all applied to my father</i>. I am a Jr., and the background check must have been run for my dad.<p>I also now have a reasonable idea of the price range my dad paid for a house that we moved into when I was 7, which I never would have known or asked about otherwise.<p>At this point I'm afraid to continue using the service. They allowed me to transfer $1,000 into it, but apparently don't know enough about me to let me make certain transactions. They should get everything they need for me to use 100% of their service up front, and not have this staggered approach where additional identity info is required to transfer money, at the last minute when you're trying to do the transfer.<p>Right now it seems that they could at any arbitrary moment determine that they haven't actually identified me well enough, and suspend my account.<p>I don't think Dwolla is the payment solution we've been looking for. At least not yet.
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cykod大约 12 年前
Clowns implies that they screwed something up or did something wrong - from his story, he signed up and moved 5 figures of cash immediately (which is either exactly the limit of a business account or over it, see <a href="https://www.dwolla.com/about" rel="nofollow">https://www.dwolla.com/about</a> ) if I were in the payments business (and I was previously) this would have been a fraud red flag.<p>This is something that happened today (April 18th) - this is not five days of waiting around for money to free up. This is a gripe because the author triggered ever fraud alarm in the book and they have not responded fast enough.<p>I'd lean towards the "give them a little bit a of break" - yes it sucks he had to provide additional documentation and they haven't sorted it out yet, but no business could allow anonymous folks on the web to sign up and move 5 figures of cash providing only publicly available information as documentation.
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hexis大约 12 年前
I opened an account about a year ago and did nothing with it. I had my account suspended about a week ago, after not really touching it that whole year. When I asked Dwolla about it, they couldn't tell me why it had been suspended, so I just closed the account. Very unprofessional, all around, I was very glad I never attached any real accounts to it.
uuilly大约 12 年前
I tried to use Dwolla and it it was absurd. I set my account up fine. My friend sent me $1200 for a ski lease. I withdrew it and it appeared to work. Days later when the money did not appear in my bank account, I checked back and it said, "processing withdrawl" (or something like that.) It said that for many days before I contacted them. They said I needed to scan my drivers license and send it to them. The only account that has a copy of my DL is the DMV. No other company in capitalism asks for a scanned DL except for (maybe?) my employer. They had my social for crying out loud! And their UI was so broken that it wasn't clear that anything was wrong. At that point I refused to deal with them and kicked the money back to my friend and had him go through paypal. To top it off, they won't delete my personal details from their servers.
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etfb大约 12 年前
America is a funny place. You can get 127 varieties of salad dressing at your local supermarket, but you can't pay for it except with cash, unless you want to be hit with credit charges, and when you do the prices are not as marked. Australia, in sharp contrast, has laws requiring that the price on the shelf matches the price at the register -- some of them even allow you to get incorrectly-priced items for free, although technically this is a voluntary agreement among shops, not a law. Also, Australia has EFTPOS nearly everywhere; in fact, people are justly suspicious of retail businesses that don't provide EFTPOS, because that's one of the first signs that the business is probably going to go under. And if you want to transfer money, the same system that makes EFTPOS ubiquitous makes direct deposit from one bank account to another a very simple thing. The result is that cheques ("checks" in US English) are very rare indeed, and people really only use credit cards for online purchases or when they're already living beyond their means. (Which means the use of a credit card in day-to-day spending is another warning sign!)<p>Granted, it's hard to get all 127 varieties of salad dressing here, so there is that.
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ryanackley大约 12 年前
My Dad owns an ACH processing company. This is typical for any electronic payment processor. It does sound like they went overboard with the identity verification.<p>It just goes to show that disrupting payment processing is not just about some awesome new payment API. It's also about preventing fraud and crime without pissing your customers off. From my observations, this problem has yet to be solved.
kalleboo大约 12 年前
&#62; While there are no really good alternatives to moving money domestically except via check<p>Does the U.S. really not have customer-to-customer wire transfers from regular banks? I'm continually amazed by how terrible your banking system is.
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kybernetyk大约 12 年前
Maybe I'm a little old fashioned here but I don't trust all those new private payment processors (including paypal) with any significant amount of money.<p>I'm usually fine with using the services for &#60; $200 but above that I'm using wire transfer (within the EU) or checks. Yes, it takes longer (and in case of checks costs me ~40 EUR to cash in) but at least I know that the entities handling the transfer are registered banks and have refined their procedures over decades.<p>I happily pay the extra charges or wait a few days longer for minimizing the danger of getting into a kafkaesque verification loop comedy - or worse.
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zaroth大约 12 年前
You know you can just print a check with your partner's account number on it and deposit it, right?<p>It's called 'Remotely Created Check' (RCC) and its as good as a check sent through snail mail with an actual signature on it. You just put 'Signature on File - This check has been authorized by your depositor' where the signature line would go.<p>I wrote a little program to generate my own checks like this a few years ago. I used to print them and take them to the ATM but since my bank added Check Deposit to their iPhone app, I just take a picture of the check displayed on my monitor. As a bonus, my signature is already in the back.<p>You'll need the OpenMICR font so your can print the MICR line, and it'll take a bit of tweaking to get the alignment right. I was thinking of rewriting it in HTML if anyone is interested... (client side only of course)
dkhenry大约 12 年前
As a word of warning to those who would try Dwolla. Not only do they ask for tons of information as many posters have mentioned, but they will not remove your data if you close an account. If you read the Terms of Service Closely they dictate they they will keep your data for a _minimum_ of three years and possibly indefinitely. This includes your name, address, phone number, SSN, and Drivers License. Think twice about how much you trust them before you fork over information to a company that provides you with that kind of ultimatum.
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jgoodwin大约 12 年前
I have both bitcoin and dwolla, and between the two I've found Bitcoin much more useful. Dwolla has a difficult business model these days, and I will be sorry to see them fail. But they will fail.
siculars大约 12 年前
Citibank and Chase both have money transfer services via email. QuickPay and PopMoney, I believe. I have used both of them and they work. The sender needs to have an account with the originating bank, either Chase or Citi but the recipient can have an account anywhere with a routing number and account number. The bank facilitating the transfer will ask for ACH access to your receiving account and place some small transfers into your account. When you see those transfers they are like activation codes which you then use to validate that you are the owner of that account.<p>This certainly works in one off situations but I would love to see Citi or Chase productize this via an API for authorized merchants, etc.
mutagen大约 12 年前
I had some minor issues with Dwolla or at least my perception of how they work that left a bad feeling for their brand and operations.<p>A buddy paid me money he owed me through Dwolla. I made the 'mistake' of leaving it in the Dwolla account instead of pushing it on to my bank account. A month later his bank was allowed to pull that back out because he had overdrafted.
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kenmck大约 12 年前
Why is it that people think that they can open a payment account, transfer thousands of dollars into it as their first transaction and no one will ask any questions or be the least bit suspicious?
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WordSkill大约 12 年前
It is true that Dwolla are not professional but it never was meant to be a real business, it was always intended as a spotlight for Ben Milne.<p>Nothing wrong with that, ego has driven much of civilization but you certainly should build Dwolla into actual business plans, it won't be around much longer.
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yarou大约 12 年前
I can understand this guy's frustration. While I've never used Dwolla before, all the negative reviews of it make sure that I will never use it. Hopefully Ripple and OpenCoin take off, in the meantime it's probably better to use traditional methods of money transfer.
andyhmltn大约 12 年前
This is why I'm eagerly waiting for Stripe to arrive in the UK (anyone have an ETA?) For some reason every company that has a service like this seems to feel the need to make you jump through a stupid amount of hoops. That wouldn't be that bad if they were completely incompetent at it. Take PayPal: My account was limited out of the blue. I provided them with all the information they needed. 3 weeks later they asked for more. Then after providing that they reopened my account. A further month later they closed it again and started asking for the same stuff.<p>I understand the financial industry is extremely locked down, but I was hoping itd be a little easier to accept payments now-a-days
loceng大约 12 年前
I'm curious if others have had similar experiences.
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aneth4大约 12 年前
Moving 5 figures of needed funds through Dwolla immediately after opening an account. Come on - that's just pricelessly stupid, and I'm not surprised it raised flags. The clown is the person who would do such a thing. And he expects the funds to be available almost instantly. Send a few hundred or thousands of dollars to test an entirely new payment method first, and to establish that it works.<p>Anyone involved in technology should know - test before making a big commitment.<p>Sorry, I don't give any demerits to Dwolla on this and neither should you.<p>I've used dwolla quite a bit, mostly for bitcoin, and it's been fine. As with any place that handles your money, you need to establish a short record of legitimate transactions and use it sensibly. Otherwise you are a "clown."
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abawany大约 12 年前
Their passive-aggressive credential demanding is nasty - I tried to create a basic account and then the demands started. Calling them clowns is insulting - to clowns. Dwolla: you are supposed to be upstanding midwestern folks: be G-D UPFRONT about your requirements!
aleksandrm大约 12 年前
Is there really no "good-guy" alternative to PayPal? Since PayPal froze my account several years ago and robbed me of 2K, I have been in search of a better alternative. First came WePay, I tried using it, but it was awkward and slow, it took weeks to transfer a simple $500 in the U.S. between verified accounts, and customer service wasn't all that helpful. Then came along Dwolla, I haven't had any large transactions here yet, but it's been slow as well, and unwilling to work with me and my buddy with whom we share a referral credit -- not a very good beginning to start a relationship with a customer. And now this article. Le sigh.
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at-fates-hands大约 12 年前
&#62;&#62;&#62;&#62;&#62;&#62;"What I will not gladly do is let a bunch of folks who I have no idea who they are other than a web site ever again reach into my bank account."<p>Maybe you should have thought about that before you decided to let them handle so much of your money. To me, this is putting a LOT of faith in web site to handle that much money right away on a brand new account.
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kylelibra大约 12 年前
Nothing could be worse than PayPal, but this is alarming. Personally Stripe is my go to payment method to use for clients.
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mp99e99大约 12 年前
Well, If its in the tens of thousands of dollars ($10,000) for a .25 cent charge, this seems like alot of risk to handle in house. Ie at that size 1 in 40000 transactions could be fraud and they would be breaking even on the .25 cent charges, assuming there is no overhead to running this business.
xer0x大约 12 年前
Me too. I was totally frustrated when trying to signup. I didn't have the paper work they wanted, and so I had to use another service.<p>I understand that fraud is serious. However, I'm very disappointed that I wasted a lot of time trying to signup with them too.
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zefhous大约 12 年前
What a poorly written and immature article! Calling Dwolla "a bunch of clowns" because you couldn't get your account verified right away is just ridiculous.<p>It's also ridiculous to claim to "understand the whole fraud aspect" and then imply that they are engaging in fraud because the money hasn't been transferred back to the other guy's account within a single business day. And claiming that Dwolla is too good to be true because it didn't work out for you right away? Really you want us to take you seriously?<p>These things take time and these businesses cannot and should not be run without adhering to processes and rules that aren't transparent to consumers. As a payment processor, a false positive is much worse than a false negative.<p>Dwolla is providing a fantastic and much-needed service. In my experience the people at Dwolla are providing a great service and doing a good job of it. Their support has been responsive and very well done.
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christopheraden大约 12 年前
I currently use Dwolla for transferring funds over to Mtgox. Given this information, is there a better service for getting funds from a bank account over to Mtgox without doing a wire transfer?
jokoon大约 12 年前
Maybe the time you spent doing it the way you used to do was not in vain at all. Security is not really something you can sell at a poor price.<p>If they can lower their prices, and if their business allows them to retain your money, maybe they want to target clients who are 120% cristal clear clean, because that's how most client are.<p>They're not bugged by that tiny percentage of people they prefer not to validate because paranoia can rule you out easily. You had the bad luck of having a bad smell even on all the paperwork you have them.<p>That's like calling brown people terrorists. That's not racist or mean. That's just unfortunate. Sometime security is a real bitch. That's just pickup up the pieces. That feels bad, but it's for a good cause.
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jaksmit大约 12 年前
Try Balancedpayments.com I think it does what you're looking for.
dbond大约 12 年前
Do US banks not support direct transfers online or by phone?
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toast42大约 12 年前
I use Dwolla to transfer less than $500 every month for splitting rent, utilities, etc. I've never once had a problem, they're just kind of slow sometimes.
riderofrinos大约 12 年前
And surprisingly they don't have support for any kind of TOTP, like google authenticator. Any decent financial site today should use TOTP.
userulluipeste大约 12 年前
All the exposed material can help in a law court. How about suing them?
chourobin大约 12 年前
Try Venmo?
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