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The myth of the "UX designer"

51 点作者 bgnm2000将近 12 年前

9 条评论

calinet6将近 12 年前
&quot;UX designer&quot; is a bit of an ambiguous phrase, and it gets the correct amount of sarcastic scorn for being a buzzword.<p>But I think it means something more important: as you say, good UX requires a recognition that <i>everything</i> that goes into your application contributes to the experience. Software design, copy, marketing, UI, etc. etc. Everything. We all know this and understand this.<p>What UX is, then, is <i>software quality systems engineering</i>. &quot;Everything that goes into the experience&quot; is no longer simply visual design or UI components, but a complex web of inputs and influences to manage in order to ensure quality. A good UI designer has one piece of that puzzle and ensures the visuals and interactions are spot on, but a good UX designer takes all that and more into account and extends their influence to many other areas outside the visual. It&#x27;s not their job to do all the work, but it is their job to manage the systems in place to ensure the experience is high quality.<p>Software is getting more complex and more interesting. The &quot;UX designer&quot; moniker is just a response to that; a recognition that UI designers are becoming more holistic and with wider reach. They are becoming quality management systems engineers. This requires more than just UI design, though most UI designers probably naturally have the skills and knowledge to make it happen.<p>It&#x27;s a positive development IMHO. You may not like the broad nebulous term UX, but I think if we think of it more as systems design, maybe we can start to pin it down and make it a useful job title.
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mrxd将近 12 年前
Reading this made me wonder if the author really has a good understanding of what&#x27;s going on in the UX field. Maybe he&#x27;s run into a few people calling themselves UX designers and then generalizing from a small sample into the entire field? I don&#x27;t know. Here&#x27;s some things that I wish everyone understood:<p>1. UX designers aren&#x27;t solely in charge of the user experience - Yes, UX designers have been saying that from day one. UX is about breaking down organizational barriers and facilitating collaboration across disciplines. That&#x27;s fundamental to the concept, because looking at a product from a user&#x27;s perspective, you don&#x27;t see organizational divisions, internal politics, fiefdoms dominated by specific disciplines and so on. Users experience a product in a holistic way, but organizations are fragmented into specializations. Poor UX is often the result of organizations optimizing for the efficiency of division of labor without understanding the tradeoff for the end user. That&#x27;s a fundamental mismatch that UX tries to remedy.<p>2. UX designers didn&#x27;t take ownership away from anyone. When the discipline was first emerging, very few people cared. Over the last 15 years, the trend has been UX designers saying things like &quot;How do I get my developers to care about the user&#x27;s experience?&quot; Now UX is starting to become strategically important, and (some, not all) developers realize that they&#x27;re getting left behind. That&#x27;s not UX designers doing it to you, that&#x27;s a self-inflicted wound. I started as a developer 10 years ago, but quickly realized that UX was the future, and made the switch. UX designers have been banging the drum for 15 years trying to get everyone working together. A lot of developers are only now starting to wake up and realize they need to be involved, but find themselves at a 10-15 year disadvantage. Others stepped up and took ownership over something that no one else cared about and today they have experience, knowledge, skills and a track record in a strategically important area. Sorry about that. We tried to tell you.<p>3. Elliot comes off pretty naive when he talks about iteration. That&#x27;s a pretty new idea in software, which has historically been dominated by a requirements-oriented traditional engineering mindset. As a result, some developers talk about iteration like they invented it, but other product design disciplines - architecture, graphic design, film, fashion, industrial design - have been doing iteration for many decades, probably even centuries. You know how designers talk about mockups? Here&#x27;s the wikipedia definition of a mockup: <a href="http://en.wikipedia.org/wiki/Mockup" rel="nofollow">http:&#x2F;&#x2F;en.wikipedia.org&#x2F;wiki&#x2F;Mockup</a><p>&gt; &quot;In manufacturing and design, a mockup, or mock-up, is a scale or full-size model of a design or device, used for teaching, demonstration, design evaluation, promotion, and other purposes. A mockup is a prototype if it provides at least part of the functionality of a system and enables testing of a design. Mock-ups are used by designers mainly to acquire feedback from users.&quot;<p>4. There are still many large barriers to developers participating in the UX process, but the important ones aren&#x27;t about job titles. Here are some things developers need to deal with when getting involved in UX:<p>- Lack of career incentives - when you interview for your next job, are you going to be asked any questions about the UX of what you worked on? Is your performance at your current job evaluated in terms of your impact on UX? Do you hold yourself personally accountable for poor UX? If not, then like the chicken and pig fable, you&#x27;re involved but not committed. It&#x27;s one thing to say that everyone is responsible for a good UX. It&#x27;s another to actually hold people (or yourself) responsible.<p>- Lack of empathy - you&#x27;re building a product for someone else to use. If you privilege your own preferences and way of working, if you lack the flexibility to adopt the mindset of someone who is very different from you, you won&#x27;t succeed in UX. You&#x27;re probably very smart. Don&#x27;t let that get in the way of empathizing with people who you think are beneath you.<p>- Lack of skills - you don&#x27;t need visual design skills to contribute to UX. At a strategic level, UX is about understanding people: what they need and want, what motivates them, what&#x27;s important to them. The best UX designers are insightful observers of human nature.<p>- Over-specialization - for some people, their whole lives revolve around their job. Good UX designers are relentlessly curious about a wide range of topics and activities. They don&#x27;t accept artificial divisions of labor at work, and definitely don&#x27;t let them carry over into their personal lives. Remember the saying: nothing human is alien to me.
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geebee将近 12 年前
I don&#x27;t care much about the terms, but my general test is this: would this person be useful on a small team?<p>A software &quot;architect&quot; who can&#x27;t be a developer wouldn&#x27;t be useful on a small team. A &quot;UX&quot; designer who can&#x27;t create mock ups, wireframes, or actual code (certainly CSS&#x2F;HTML, let&#x27;s hope for javascript) wouldn&#x27;t be useful on a small team.<p>I have trouble believing that people who wouldn&#x27;t be useful on a small team would be useful on a large team.
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mbesto将近 12 年前
UX is quite simply put <i>&quot;the elimination of frustration&quot;</i><p><i>Do you know who is responsible for creating a good user experience?EVERYONE ON YOUR TEAM. EVERYONE.</i><p>I understand the sentiment that the OP is trying to bring, but this statement is akin to stating something like &quot;everyone is responsible for the commercial success of the business&quot;.<p>The role of a UX designer (or perhaps a UX Lead in this case) is to take on the responsibility of ensuring that frustrations of the customer are eliminating by all means possible. The problem is that not everyone in your organization - no matter how big or small - has the time to be able to empathize with your customers. So it&#x27;s slightly disingenuous to assume that everyone bear that responsibility. It&#x27;s the UX Lead&#x2F;Designer&#x27;s responsible to engage with the customer and feed that back in a meaningful way to the people responsible for actually cutting the code that renders the experience.
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flyosity将近 12 年前
Another problem with people conflating &quot;UX Designer&quot; with &quot;UI Designer&quot; is that if you put &quot;UX&quot; in a job title hoping to get &quot;UI&quot; folks, you will get the wrong people. I have seen this first-hand now with two companies: the job title was set by someone who didn&#x27;t really understand the difference and instead of getting qualified visual&#x2F;interface designers applying for the role we got people who draw boxes and arrows, extremely low-fidelity wireframes, and user researchers. Not people who cranked hard on the actual product, but people who did a lot of &quot;meta&quot; work that only affected the product in passing.<p>In larger companies there may be a need for &quot;UX&quot; designers like that, but at small companies when people all need to wear multiple hats, you don&#x27;t just want a wireframer or flow diagrammer... you want a designer who can think about the overall experience, then design it, then create the actual pixels, then hopefully write some front-end code as well. I have yet to meet anyone who considers themselves a &quot;UX Designer&quot; to be able to do any of that.
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nahname将近 12 年前
Well put. The user experience is everyone&#x27;s responsibility. I&#x27;ve seen a number of teams that let the &#x27;UX Specialist&#x27; dictate the entire UI. Usually research that does not account for cognitive bias is done in place of testing. Effectively you are basing the entire UI on the opinion of one person. That is always a bad idea.
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rosspw将近 12 年前
News flash: titles are useless. what does a &quot;CEO&quot; do at a five person startup. You can call them anything you want, but someone needs to be responsible for owning a design process.
TeeWEE将近 12 年前
I like this explanation. Often you read articles about self proclaimed UX experts talking about their research and thinking about the product is what makes a product have a good UX.<p>Nope, its the iterative process. Good UX people, Good developers, and short iterative cycles. Not just market research. A good UX guy listens to the developer too.
normloman将近 12 年前
Bah. Mere semantics. Stop quibbling.<p>We don&#x27;t need any more articles like these.
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