"Our new organization, which is centered on functions and engineering areas, is right for the opportunities and challenges ahead."<p>I don't see customers in there. Perhaps being organized with an internal focus is part of their problem?<p>"We have more than 1 billion users and earn a great profit for our shareholders."<p>Depends on how you define profit. Shareholders who have been around since he took over have not seen a good return on their investment.