"Then it came. Another deactivation promptly followed by a termination notice from Etsy for both of my shops. Banned from Etsy. For life."<p>Ouch. I can understand closing her account or making her remove her listing. But banned for life on a misunderstanding?<p>That's harsh, when you take into account that this person was using the website as a source of real income.<p>I think this story shows that webmasters shouldn't think of user as only "those dumb users with their issues" but as real people.