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Amazon workers face 'increased risk of mental illness'

86 点作者 klearvue超过 11 年前

10 条评论

ck2超过 11 年前
Average people get all upset about unions when they see them applied to jobs that don&#x27;t seem too too demanding.<p>But places like Walmart and Amazon are exactly why unions should exist, to counterbalance the inhumane over-optimization and maltreatment of people.<p>Amazon could probably make work less toxic by hiring 10% more people, but that would make things cost a few cents more.
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nicpottier超过 11 年前
&quot;Desk jockey does manual labor and his feet hurt, story at 11&quot;<p>I worked the graveyard shift as a picker at Amazon back around &#x27;00. Back then Amazon was so nervous about anybody introducing a bug in the site that all software engineers were put to work either at warehouses or as customer service agents during the holidays. I worked customer service one year and picked for two years, both times during graveyard shifts. This involved flying out to the middle of nowhere from the Seattle headquarters and living out of a hotel.<p>Honestly, it was a lot of fun. Seeing those parts of the operation was fascinating, and Amazon encouraged you to look for inefficiencies and offer solutions or think about how you could fix things once you got back behind a keyboard.<p>Our shifts were exactly the same as the full time workers, but they were faster than us, especially at first. Your feet do indeed hurt and you do indeed walk a ton, but that is more because you&#x27;ve been sitting on your ass for 12 hours a day instead of actually using your body.<p>Yes, you are a mechanical turk in the strictest sense of the word, being dispatched by your hand scanner to go find something and put it in a cart, but it isn&#x27;t hard work, just a bit boring. If you take it seriously and get good at troubleshooting shortages, then you start getting to do things that require a bit more problem solving, but even the really menial stations aren&#x27;t terribly bad.<p>In short, this is just a bunch of whining that manual labor is hard work and not terribly engaging. The conditions themselves are plenty good, hard to imagine them being better while doing the same job.<p>They are nothing, nothing at all like the conditions any number of people work every day to manufacture your shoes, t-shirts and electronic equipment. You get to move around, you aren&#x27;t on an assembly line, the work is varied in its environment.<p>So shut your trap and get back to picking, there&#x27;s product to get out to customers.
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ada1981超过 11 年前
Which headline is more likely in the next 5-10 years?<p>&quot;Amazon improves lives of 5,000 manual pickers by introducing fully automated robotic supply chain. Workers now free to find other employment.&quot;<p>Or<p>&quot;Profit crazed Amazon to employ 5,000 android robot zombies, lays off entire human workforce.&quot;<p>Manual labor of this sort isn&#x27;t exciting or creative for most people. You don&#x27;t really have room for creativity with this sort of job unless you are iterating on the system level -- and I&#x27;m most certain they have a way for pickers to contribute ideas to that. Then again, people play Candy Crush saga for hours a day and PAY for the privilege.. At least these guys get paid and get to walk around.<p>Once the cost of automating people out completely is less than human labor, it will happen almost instantly.. That is the bigger social issue folks should be looking at -- what will we do when General Human Labor is more expensive than General Machine Labor? Combine this with General Artificial Intelligence and human labor becomes worth less and less.. As someone formally trained as an Urban Planner, this was the biggest issue I saw in grad school as a rapidly approaching social concern.
henrik_w超过 11 年前
Here is another scary read: &quot;I Was a Warehouse Wage Slave&quot; <a href="http://www.motherjones.com/politics/2012/02/mac-mcclelland-free-online-shipping-warehouses-labor" rel="nofollow">http:&#x2F;&#x2F;www.motherjones.com&#x2F;politics&#x2F;2012&#x2F;02&#x2F;mac-mcclelland-f...</a>
tluyben2超过 11 年前
I worked as a picker for a few days in a large distribution facility in my home town when I was in high school; this was over 20 years ago. They had rails everywhere through the complex which seemed to do nothing; when I asked what that was, they explained that they, together with the biggest IT company in NL, made software and robots to do our work automatically. It would be put in production the next year. It hasn&#x27;t still. Why are humans still doing this work? Surely this can be automated, especially as companies have been working on that idea for well over 20 years, probably more?
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thelettere超过 11 年前
I worked at an Amazon warehouse in Texas as a seasonal employee about a month ago. It was an absolutely miserable experience - and I say that as someone who has worked plenty of low-end manual jobs. I only lasted a month.<p>Shifts were 10 hours and had two 15 minute breaks and a 30 minute lunch. The floor is large and there is no cafeteria, so it usually was more like a 15 minute break after you walked over to the breakroom and nuked lunch.<p>That in and of itself was not so bad - I&#x27;ve had food service jobs where we had no breaks at all. But that combined with the actual job duties, combined with the conditions, combined with rigid management, and 1984 &quot;ministry of truth&quot; style propaganda - all that added up to an absolutely miserable experience. It&#x27;s very hard for me to really communicate why it was so miserable, because I don&#x27;t fully understand it myself - but I will try. But I will say that I&#x27;ve spent time in prison - and I would choose prison any day over returning to work at Amazon.<p>I applied online, went on an interview and started a month later. I had a few months free and being a long time Amazon customer and admirer I thought it would be an interesting job to check out for a little bit. I heard it was a warehouse for just books and dvd&#x27;s, and that it was a brand new warehouse that was just opening up. I read a long PR piece talking about how Amazon had every year changed the design of the warehouses based on what they had learned from the warehouses built previous years. So this was a brand new design that was supposed to be more efficient and also more thoughtful of workers.<p>I was assigned a shift - Sunday to Wednesday 6am to 5:30 pm. I was not given an option, and when I finally found an HR contact a week before I started to ask if it was possible to change shifts I never heard back from them.<p>So I was like whatever and went to orientation. It was me and 6 others. By the time I left the job a month later, only 3 remained of that original group. The first to leave and the one I got to know the best was an ex-hooters girl who was my age (31) who was sick of waiting tables and wanted to work for a company she could move up in.<p>She left a week and a half in after having severe allergies in response to the thick coating of dust throughout the warehouse and on all the shelving we were working &quot;stowing&quot; product on. It turned out it wasn&#x27;t just books and dvd&#x27;s - in fact that was a small percentage of what I worked with. Mostly it was cheap consumer goods - the kind I despise and that is slowly killing our planet. The shelves often reeked of toiletries and chemicals and perfumes of various kinds, mixing with the dust to inspire a sickly feeling. FYI exposure to dust and chemicals are conductive to good health.<p>The job was simple: take some carts of newly shipped product and &quot;stow&quot; them on the shelves: i.e. find space on the shelving where it fits and scan it into the system so it shows up as being available and ready to ship on the online website. It was fairly easy in some ways - the problem was doing that for 10 hours with hardly any interruption, and being surrounded by all that dust and smell and crappy mindless consumer goods. I didn&#x27;t feel good about what I was doing. I had 3 days off, which I thought at first was great - but it would usually take me those 3 days to just recover from what I experienced in the 4 I was at work.<p>(Note: if I was given some freedom as to when I did the job, or the timing or duration of breaks, or how long my shifts were - this would not have been that bad a job. I can put up with shit for a few hours - but not 10 without a real break to speak of. And that was it - it was either work within these rigid parameters or not work at all. And so I chose the latter.)<p>It was a mindless monotonous job, but to make matters work, all over the place Amazon had signs saying &quot;Have fun&quot;. Every morning and afternoon after we had our group meeting they repeated this over and over again before we went off to work. Trust me, no one was having fun. Maybe a few in management, but certainly none of the direct workers. It was insulting.<p>I could go on, but I&#x27;m bored. I will finish with something I came across recently, which can be compared to my experience. How bad you consider the job depends on what you compare it to. If you believe that someone living is misery (or, to put it more mildly, doing uninspiring and unimproving labor) is worth it for someone else to receive at a cheap price what in many cases is an unneedful trinket, then my point is mute. But if human happiness and potential is valuable, then this is not a job worthy of human beings. John Ruskin said it much better than I:<p>&quot;We have much studied and much perfected the great civilised invention of the division of labour; only we give it a false name. Truly speaking it is not the labour that is divided; but the men: – Divided into mere segments of men – broken into small fragments and crumbs of life; so that the little piece of intelligence that is left in a man is not enough to make a pin.<p>&quot;Only in right understanding on the part of all classes of what kinds of labor are good for men, raising them &amp; making them happy, and by a determined sacrifice of such convenience, or beauty, or cheapness as is to be got only by the degradation of the workman; and by equally determined demand for the products and results of healthy and ennobling labour can this evil be met.&quot;<p>Prior to working there, I had begun taking seriously the treatment of the animals whose products I ate - milk products, eggs, meat ect. Part of what inspired me to work at Amazon was to see what I was supporting when I purchased from them.<p>Needless to say, I will never again buy a physical product from Amazon - and am trying to ween myself off their digital products. We are far past the time when such demeaning labor should be supported.
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mabbo超过 11 年前
Signs that today is not going to be a good day:<p>The BBC do an article where a well respected health researcher has analyzed the software that you write the interface for, and described it as &quot;all the bad stuff at once&quot;.
chestnut-tree超过 11 年前
Just watched the BBC programme associated with this story. The goods pickers are treated like automatons. The work is pretty gruelling and pretty demoralising too.<p>Some interesting information in the programme:<p>- The Scottish Government gave Amazon a £6.8 million grant to persuade it to set up shop in Scotland.<p>- The Welsh Government gave Amazon an £8.8 million grant + £4.5 million to build a road for it&#x27;s distribution centre in Swansea.<p>- Amazon operate a points system for their temporary workers. If you gain three points, you&#x27;re sacked. A day off sick rewards you with one point penalty. In the programme, the undercover worker was late by two minutes which gave him a half point penalty.<p>Quote from Professor Michael Marmot (University College, London) who was featured in the programme:<p><i>&quot;If you say to me there are always going to be menial jobs, yes of course, but we can make them better or worse and it seems to me that the demands for efficiency at the cost of an individual&#x27;s health and well-being - it&#x27;s got to be balanced&quot;</i>
waps超过 11 年前
From the article<p><pre><code> A handset told him what to collect and put on his trolley. It allotted him a set number of seconds to find each product and counted down. If he made a mistake the scanner beeped.&quot; &quot;We are machines, we are robots, we plug our scanner in, we&#x27;re holding it, but we might as well be plugging it into ourselves&quot;, he said. </code></pre> Really reminded me of this : <a href="http://marshallbrain.com/manna1.htm" rel="nofollow">http:&#x2F;&#x2F;marshallbrain.com&#x2F;manna1.htm</a><p>Welcome to the future.
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radical_blogger超过 11 年前
at least the british press still cares enough about the average british worker to write an article like this.<p>The american press would only write an article like this if such conditions disparately impacted minority race workers.<p>Pretty soon the british press will do the same.<p>It just gets worse and worse. I see no light at the end of the tunnel.<p>The citizens of america do not even ask the right questions.
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