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Amazon’s holiday success and UPS’ holiday fail

27 点作者 manojkr超过 11 年前

21 条评论

potatolicious超过 11 年前
Author is really reaching here. UPS is not the stodgy, antiquated fossil it&#x27;s being portrayed as. UPS has been quick to embrace tech and is really not that far removed from Amazon.<p>This is the company that automatically distributes packages and generates optimal routes for its trucks. It&#x27;s the company that can automatically account for changes in its transport graph and reroute. It&#x27;s the company that does fuel consumption analysis and incorporates it into its truck routing algo.<p>Author really doesn&#x27;t give UPS enough credit. It may have failed some deliveries yesterday, but crowing about how it&#x27;s a stodgy beast and should embrace logistical technology like Amazon is preaching to the choir.
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lolwutf超过 11 年前
Wow, WTF.<p>UPS missed a few packages in an insanely demanding crunch time, and you feel the need to pen an accusatory piece illustrating them as a complete failure?<p>I ordered all of my Christmas shopping the Saturday evening before Christmas, I got all but one thing, and I am, in fact, quite content with Amazon + UPS&#x27;s performance.
omonra超过 11 年前
I much more sympathize with UPS workers who got Christmas day off than some shmuck who ordered his package late. Better plan next year.<p>There is a saying I like &#x27;failure to plan on your part does not constitute an emergency on mine&#x27;.<p>[Edited the saying, as I remembered it clearer)
gagege超过 11 年前
&gt; &quot;There are some obvious reasons for this, such as UPS’ decision to let its workers take Christmas day off.&quot;<p>Good for them. I respect that a lot more than them being able to deliver every single package on Christmas Eve.
ambiate超过 11 年前
My monitor was supposed to be delivered on the 24th. It will not arrive until the 27th. Huge let down by UPS, because I had to spend the holidays with my family instead of staring at 144hz of beauty! &lt;&#x2F;sarcasm&gt;<p>I would imagine a spike in the amount of Amazon Prime memberships increased this week due to console purchases. My first experience with Amazon Prime&#x27;s Instant Video automatically got me to shell out my credit card information for movies on my child&#x27;s Wii U. I have now completely cut the cord on my cable broadcasting. $40&#x2F;yr Amazon, $95.88&#x2F;yr Netflix, $95.88&#x2F;yr Hulu Plus, totaling $231.76 vs my yearly cable television bill of $900&#x2F;yr (with an extra unmentioned $120 in random fees&#x2F;taxes).
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michaelt超过 11 年前
Do many people really place orders to be delivered on christmas eve and imagine they aren&#x27;t running a risk the item won&#x27;t arrive on time?<p>I mean, I&#x27;ve placed orders for next day delivery on christmas eve, but I&#x27;m a realist. I know the postal system is busy at this time of year, and that my item may be late or damaged.
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_mikz超过 11 年前
Just use common sense. Everybody with half of brain should know that delivery of stuff takes time. I really disliked the author&#x27;s attitude for &quot;reality check&quot;. One almost could get impression that people in tech have no idea what is around them.
carson超过 11 年前
Anyone know how &quot;thousands of packages&quot; cited in the original article turned into &quot;millions of customers&quot; in the gigaom piece?
kirillzubovsky超过 11 年前
I am amazed that people expect UPS to be able to scale like AWS. Nobody, nobody can create a supply chain network that expands 100x for two weeks in a year, w&#x2F;out feeling a pinch. They should&#x27;ve set expectations and used the Uber trick of having &quot;Holiday Rates.&quot; This way, people would&#x27;ve ordered ahead. Sad that media would write all sorts of crap, just to get eyeballs to the blog.
tnorthcutt超过 11 年前
<i>SUMMARY: The holiday’s were great for Amazon and lousy for UPS.</i><p>The holiday&#x27;s what?
scoot超过 11 年前
Amazon &#x2F; UPS didn&#x27;t fail to deliver; OP failed to order in reasonable time. Even though some of my (Prime) next-day deliveries took a couple of days to arrive, they kept me informed, and everything arrived in plenty of time. Kudos to both parties.
smackfu超过 11 年前
I ordered something from Williams Sonoma, who was promising that orders up through Friday would be delivered by Christmas with standard shipping. What was really ballsy was that it turned out they used UPS Ground, and just hoped that using a regionally close warehouse would mean it would be delivered in time. And it worked out, they shipped on Friday and it was delivered on Tuesday. I guess the money they save on UPS Ground makes up for the occasional packages that miss Christmas.
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snake_plissken超过 11 年前
Did Amazon let its warehouse employees take off Christmas day?
nanidin超过 11 年前
My biggest gripe to date about UPS: For years, they would deliver stuff to the doorstep &amp; sign it themselves as stupid stuff like &quot;Dr. Door.&quot;<p>Well one delivery this backfires when the driver takes the package to a house up the street and signs it as delivered. We check the tracking page, it says delivered. Give it a day or two, package still hasn&#x27;t shown up. Alert UPS and the vendor. Eventually, the purchase was reimbursed. Maybe 2 weeks after that, the neighbor wanders down with the missing package. (This is a guy that isn&#x27;t friendly towards my family because we do fireworks on the fourth of July, he holds a grudge for the rest of the year as a result.)<p>Anyway, ever since UPS made the error &amp; delivered to the wrong address, they will no longer leave packages on our doorstep. We must be physically present to sign for the package - we cannot sign the slip and have them leave it the next day. Must be physically present. UPS comes at about 3pm. You can see how convenient this is.<p>You can sit in the house and watch as the UPS man runs up to each house on the street, drops a package, rings the bell, and runs off. But at our house, they always have to stop and wait. The delivery people must hate it as much as we do, since they have to fill out the paper slip if we&#x27;re not around to answer the door at a time when most people are at work (luckily, one of us works from home now, but I can only imagine how bad the 3pm deliveries would be if that weren&#x27;t the case.)<p>Long story short, my address is flagged (only by UPS) and someone must be physically present to receive the package. Which is a huge pain. Especially when vendors don&#x27;t give you an explicit choice in the matter as much as they used to.
ck2超过 11 年前
Last week UPS delivered my Amazon package to someone else down the road, I had no idea why my package was marked delivered when it never got here.<p>When I called to complain, the driver went back to the place and brought me the box with everything opened, packaging removed and discarded and seriously tried to deliver it to me. I had to argue to refuse it.<p>I&#x27;ve had bad UPS service before but that topped everything.
xradionut超过 11 年前
The article didn&#x27;t mention the weather, which in DFW, totally fucked the transportation system for almost a week in December. The delivery depots in the area were backlogged and overwhelmed. I can imagine there may have been other locales with similar weather created circumstances.
eco超过 11 年前
They definitely had some capacity issues near the end. On Christmas Eve I saw a UPS driver in a U-Haul truck in my neighborhood then later saw a U-Haul truck pulled up back to back with a UPS truck and they were handing off packages in a strip mall parking lot. Personally, though, I was rather impressed by the shipping carriers this year (UPS included). No late packages and I even got some delivered early. The volume has to have skyrocketed in the last 5 years so there is obviously going to be growing pains but shipping just gets better and better every year for me so I&#x27;m a happy customer.
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huntedsnark超过 11 年前
They got the bulk of their packages out AND let their works take christmas day off? How many Amazon warehouse workers who were scheduled got Christmas off?
mershad超过 11 年前
I USPS 2-day Priority&#x27;d a gift on Dec. 17 that hasn&#x27;t had tracking updated since the 18th. It&#x27;s most certainly not been delivered.<p>Pretty sure <i>all</i> the physical mail carriers were clobbered this year and we&#x27;re just at the tip of the iceberg of understanding why they were disorganized&#x2F;unprepared&#x2F;whatever.
mikkelewis超过 11 年前
I have a feeling Amazon is going to develop their own shipping solution. I bet a fairly large percentage of boxes that UPS ships are from Amazon. UPS could be turning into a bottleneck for them...
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dm2超过 11 年前
UPS just handed my package off to USPS who put a note in my box saying that I could come to a Post Office, wait in a long line, then pick-up my package myself. WTF is this?
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