aka "How NOT to raise your prices on prepaid plans"<p>The last few years have been rough for Zerigo customers, with several well-publicized DNS outages.<p>As a reward for hanging in there, Zerigo sent an email this morning they will discontinued their DNS Essentials plan ($39/YEAR) and are replacing it January 31 2014 with a $63/MONTH plan. (pricing shown for 50 domains)...a 19-fold increase, one month's notice.<p>And no, they just confirmed, they will NOT wait until your current annual plan expires even though it is pre-paid (September 2014 in my case).<p>They will jack up the rate 19-fold, beginning Jan 31, applying a prorated credit, rather than letting current annual plans run their course.<p>To my mind, the rate increase might be reasonable if they really did upgrade their infrastructure to prevent further outages.<p>What is completely unacceptable IMO is a policy to terminate existing pre-paid plans mid-way rather than grandfather existing customers through the remaining months of their term.
I JUST upgraded from free to DNS Essentials a couple days ago. I've notified Zerigo billing that I consider the change a cancellation of my service agreement "without a determination of misuse" as defined by their own terms of service, and have requested a full refund back to my card on file. We'll see how that goes.<p>So where is everybody moving? Any reasonably priced DNS providers that don't suck?
Got the email as well. I would be looking at a new price of $456/yr, up from my current $39/yr. Needless to say that is totally unacceptable.<p>Thing is I wouldn't even mind paying a little bit more, I know $39/yr is pretty cheap. $60/yr would be fine, or even more maybe. But $456/yr is not fine at all and it baffles me why they would even attempt this. Did it occur to no-one to ask, hm, do you think our customers will mind us jacking the price 10-fold or higher?<p>Looking into a switch to dnsmadeeasy. Even if they reverse course, I'll probably change now, since Zerigo management has obviously gone mad and I no longer trust them to run a service I rely on.
Is there a reason not to use the DNS provided free by reliable web hosts (Rackspace, Softlayer, Linode, etc)? Or is everyone in this discussion hosting with Amazon and the like that doesn't provide that?
They charged me $39 for annual service 4 days ago. Then today they mailed me to tell me that the 'new' rate was $756/year and I would have to pay the extra or cancel the service.
Looking hard at dnsmadeeasy... Anyone using them as primary DNS? Basic specs look good: $60/YR for 25 domains ... supports zone imports... uptime guarantee.
easyDNS.<p>Yes, I'm biased, but still. We're less money, anycast deployed (Zerigo until now is/was not), zonefile importer, REST API, full integration to Amazon Route 53 via easyRoute53, etc etc.<p>Prices starting at $149/year for 10 domains.<p>Add failover / host monitoring: $299/year, 10 domains