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Ask HN: Should we degrade our product to get a first, major customer?

4 点作者 Protostome超过 11 年前
Hello everyone,<p>I&#x27;m here to share my frustration :)<p>Few weeks ago we met a CEO of a major company that had interest in our product.<p>He was really excited to work with us - up till the moment he heard we haven&#x27;t developed an IOS version of our product yet.<p>The meeting ended when he said to us something like: &quot;I&#x27;ll be glad to work with you, but only when you have both Android and IOS versions.&quot;<p>So, after a short discussion we made a small pivot and started developing the product almost from scratch - with PhoneGap. (Not such a big deal since most of the logic reside on the server anyway).<p>Now although the app is relatively basic in terms of graphics, it feels a little sluggish and slow to respond.<p>So we were left with a dilemma - would you make a compromise about the quality of the product just to get a first major customer you would love to have on your porfolio?

3 条评论

keenrodent超过 11 年前
I can&#x27;t tell if you need the money from the first customer, or just the credibility of having that first big customer in your portfolio. I also can&#x27;t tell if you&#x27;re looking for product improvement suggestions from this customer. If you don&#x27;t need the money and you don&#x27;t need the input, why half-ass a solution nobody will be happy with?<p>In my own experience we needed that first big customer for two reasons: the money, and the feedback from a real-world customer. Our approach was to deliver early and often, with a product that in hindsight was more &quot;minimum&quot; than &quot;minimum viable&quot;, but we got good feedback and were very responsive to our customer&#x27;s input. We ended up with a much better product with that deliver-early-and-iterate approach. Plus that sweet, sweet money.... But we had a customer who was cool with that, and we were cool with that, so it worked out.<p>Clearly you can&#x27;t leave your product feeling sluggish and slow to respond, but one way you could go is to use the new iOS &quot;prototype&quot; to get buy-in and feedback from your new customer, with speed and responsiveness improvements as part of the improvement plan. I assume you&#x27;re not married to phonegap, as your new implementation sounds like a quick-ish hack. So get your customer, get paid, get feedback, and get to work making it all better.
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ra00l超过 11 年前
If I were you, I&#x27;d try to find more customers within 1-2 months. Then, see if the current big customer is actually right in asking for a iOS version.
tagabek超过 11 年前
You might want to ask them to preorder your product.