Inside Quizlet's incredible feedback center

I love these tools, can't wait until my next chance to build another one. I've seen several of these at various startups that have been built internally with similar features (although not with this much polish!) I built the first version of one at StreetEasy to handle a large volume of support queries - mostly driven by the fact that it was us developers answering all the support queries at that point. As pointed out in this post much of the benefit comes from tightly tying in with internal tools - billing, logging, logins, site visits etc.

This looks good enough to be a product on it&#x27;s own. It&#x27;s got a crazy amount of polish.<p>I know it&#x27;s highly-coupled to your particular infrastructure, but would it be possible to open source?

Very nice. I like the idea of tying logs to users like that.<p>Seems like there would be a lot of overhead for that amount of logging though. Could you elaborate a bit more on how it all works? Do you run an internally developed mixpanel&#x2F;GA type tool? Or, is this server side logging (the JS issue speaks otherwise).

It&#x27;s shocking to see something so heavily polished that&#x27;s accessed by so few people. Well done!<p>Maybe not the best place to ask, but are you guys hiring summer interns?

Lots of great nuggets here. Connecting logging data to customer feedback seems especially worthwhile.<p>There was one line that really surprised me: <i>&quot;We personally respond to almost every one of [the messages], without using response templates.&quot;</i> Is that a feature? I think you can sound fairly personal even while using templates, and they could save a lot of time (30 seconds saved per message * 20k messages per month = 1 full time employee).