<i>>"Every time it lays waste to a Blockbuster or a Best Buy, it puts tens (perhaps hundreds) of thousands of people out of work."</i><p>Two companies well-known for bad service and misleading/fraudulent business practices.<p><i>>"For now, businesses that are in competition with Amazon can take comfort in the fact that Amazon is not now (and probably won't be, any time soon) all about customer service."</i><p>Customer service is actually the key reason I keep coming back to Amazon and stopped using terrible businesses like Blockbuster and Best Buy years ago.<p>Everything is hassle free and Amazon has always acted instantly to satisfy me when I've had an issue from returns to stolen packages or streaming video hiccups.<p>Amazon makes it right, the first time, every time. Amazon didn't kill those places, they did it to themselves, years ago.