I had a HORRIBLE, cumulative 7.5 hours with their tech support, trying to get them to provide the promised-on-the-package supplementary license keys to provide full support for the CS 5.5 Suite on 32-bit Windows XP.<p>(The supplementary keys are required to activate/validate a couple of included installers for older versions of a couple of products that are compatible with 32-bit Win XP whereas the 5.5 versions are not.)<p>If this hadn't been for a close family member, I would have given up.<p>Adobe will NEVER get another penny out of me -- nor them, for that matter.<p>---------<p>By the way, when it came down to it, all it took was for a "supervisor" -- to whom the support associates kept going while they put me on hold -- to understand, acknowledge, and attempt to use a system <i>already available to them at their desk</i> to look up the specific scenario and product package and have that system generate a key.<p>I ended up repeatedly explaining this to various support associates. Finally, one with a bit more gumption actually went back to their supervisor and prodded them to have a second look. 10 minutes later (while I sat again on hold), I finally had the license key or keys (I forget; 2 products were involved in the 32-bit older-version downgrade, IIRC).<p>THE ENTIRE 7.5 hour struggle was to learn for myself what their validation system was like and to repeatedly call and prod and follow through on ineffective suggestions in order to appease them, until finally a rep pushed back against their supervisor and that supervisor deigned to get off their duff and actually look in their system.<p>I tend to try to restrain my vitriol and particularly public expression of same, but in this case I will say: Die, Adobe, die!<p>P.S. Also, the support reps would promise to call back and check on the result of procedures they would insist I first try. I think once, one actually called me back. All the other call-back promises: Nothing.