It's a great set of questions, and a set we hear constantly.<p>To slightly extend, there's also the question of "Will you raise your pricing for the same offering at any point?".<p>Plus, in addition to can I get my data back, "will it be of any use to me when I do get it back?". i.e. is it exported to some standard format, will I get enough source code to run it long enough to build (either myself or collectively) some way to get the information (as opposed to the data) out?<p>"Can I get my data back" actually figured in our architecture prior to building, that's why we went for bring-your-own-storage. Google Drive and Dropbox both now provide direct JavaScript on the client to their servers functionality, the data doesn't need to go your servers any more for storage (only for processing, should you need that).<p>Our SaaS isn't our main, or even a pay-for, product, we heard this constantly. We do now have a set of answers, but it's taken a good couple of years to put them together in a way that satisfies people.