We started adding BugHerd to our client projects a few months back and it has single handily changed the way we deal with feedback and bug reports during the build phase.<p>No other tool we'd tried before (JIRA Capture, UserVoice/Zendesk etc) really worked well for our clients (they worked really well for us, but our non-technical clients generally hated them, and just fell back to sending us emails). The acceptance of BugHerd from clients has been surprisingly good.