Aside from the content, the presentation of this post deserves praise - it has to be one of the clearest presentations of data I've ever seen on the web. The text is concise and the graphs and other supporting graphics are unambiguous. Top work!
Great tips. I've built a couple e-commerce sites for clients over the years and all of these ring true to me.<p>I think the "Quality Photos" tip is the best. For certain products, allowing customers to submit photos is also great (think Threadless.com style) since it's both product shots and social proof.
Great post! I really liked the tips, very straightforward and simple to follow.<p>Have you tried chat and/or click-to-call solutions like liveperson's or eStara's? What's your opinion on these services? (even if you haven't tried them)