I think this is an interesting product, which will help bring EC2 into more businesses, but it seems to be added cost for little value for most startups.<p>Perhaps I'm missing the value-add that Red Hat is bringing to the equation- They're increasing the price over the standard EC2 image.. They're adding a $19/server flatfee, and then increasing the hourly cost by 10c - 16c/hr..<p>Granted, they're bringing their name and reputation to the party, and you can use official RHEL packages, rather than CentOS, but it doesn't seem worth it for almost any startups.<p>From: <a href="http://www.redhat.com/solutions/cloud/faq/" rel="nofollow">http://www.redhat.com/solutions/cloud/faq/</a><p>`
For Technical questions: Red Hat provides support for end-customer questions about the services. Technical issues be addressed by Red Hat associates working in concert with Amazon support and engineering in the event of issues with the EC2 infrastructure.<p>For Customer Service issues: All customer service issues (Billing, EC2 Account Activation, etc.) should be forwarded directly to Amazon via application-payments@amazon.com.
`<p>It looks like it's basically RHEL branded EC2, and the extra cost is to support the RH devs and tech support. That Laudable, but probably not enough of a value-add to be worth it.