Doing a quick poll to compile a list of sites/services that have a reputation for excellent customer service, particularly in the opinion of HN's audience.
Kind of a niche offering, but Metrowax records (www.metrowax.com) has been incredible in my experiences.<p>In one instance, the owner of the shop actually reached out to let me know that the condition of the record was such that track 1 didn't play. While this was mentioned in the description, I didn't notice at first and he revised my order for me and gave me some good turntable advice.