This is a nice product! Congrats on making it. It really touches on some very important workflows for people and we are working in the same industry, but working on different problem areas. I think fresh out of the box thinking like this is what customer support needs.<p>I wanted to ask, how does the collaboration work? Does it share an email I get with my team or does it share the team email with me? I wasn't sure.<p>Also, your knowledge base is one really long page, any chance you would use an embedded widget for it? Let me know. We could exchange feedback too.