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Tesla's Infinite Mile Warranty

170 点作者 brbcoding将近 11 年前

12 条评论

bane将近 11 年前
I think this is them just getting ahead of some possible long-term drive-train issues.<p><a href="http://www.mercurynews.com/60-second-business-break/ci_26323845/biz-break-tesla-model-s-suffers-flaws-over" rel="nofollow">http:&#x2F;&#x2F;www.mercurynews.com&#x2F;60-second-business-break&#x2F;ci_26323...</a><p><a href="http://www.motortrend.com/roadtests/oneyear/alternative/1404_2013_tesla_model_s_p85_update_3/" rel="nofollow">http:&#x2F;&#x2F;www.motortrend.com&#x2F;roadtests&#x2F;oneyear&#x2F;alternative&#x2F;1404...</a><p><a href="http://insideevs.com/real-imagined-tesla-model-s-drivetrain-defective/" rel="nofollow">http:&#x2F;&#x2F;insideevs.com&#x2F;real-imagined-tesla-model-s-drivetrain-...</a><p><i>Recently Edmunds sold their long-term Tesla Model S; but before they did so the car had four (yes, four) drivetrains replaced by Tesla Motors. Motor Trend’s long term car is working on its 2nd.<p>This does not make us ask the question “is drivetrain failure a common occurence in the Model S?”<p>Because it is.<p>If you check out the latest numbers on a Tesla Motors Club poll, you will find that 75 (supposed) Model S owners have had a least 1 drive unit replaced - 12 of which have had it replaced more than once.<p>(Fair disclaimer: There is always a couple jokers messing with the results of an uncontrolled poll like this. As a point of reference, TMC likely has somewhere around 5% of Model S owners as members)<p>To their credit, Tesla service has been doing a yeoman’s job taking care of its clients. Despite the many failure occurrences we have yet to hear of Tesla giving a Model S owner a difficult time in solving the problem (ie-replacing the drive unit entirely).<p>The problem for customers will arise however when Tesla’s 4 year&#x2F;50,000 mile warranty on the unit expires; that is when repairs reportedly greater than $10,000 a pop really start to hurt.</i><p>Tesla has got to both get ahead of this issue for the upcoming models and instill consumer confidence in the vehicles while they&#x27;re fixing it.
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pkaye将近 11 年前
That should be clarified as an 8 year warranty on the battery and drive train.
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cpwright将近 11 年前
I think it is important to point out that although it is billed as an Infinite Mile Warranty, that is only for the 85 KWh version of the car, the 60 MWh version has a limit of 125,000 miles. That is still a lot of miles, and I think quite reasonable for a drive train warranty; I just wish they would have come out and said it instead of needing to dig into what the warranty for a 65KWh battery would be.
turar将近 11 年前
One thing I still don&#x27;t quite understand. So a battery in a laptop will significantly deteriorate in the amount of charge it can hold over several years, to the point of being useless. How does this work for Tesla? Do their batteries die down gradually, and have to be replaced? What is the cost of replacement after this 8 year period?
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vladimirralev将近 11 年前
Well, they can afford this, because there are practical limits on the mileage due to the pauses for charging and cycles of aging batteries. You can&#x27;t use a Tesla as a heavy-duty vehicle such as a taxi&#x2F;delivery&#x2F;field car, so it&#x27;s a smart way to take advantage of this.
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tbrock将近 11 年前
Isn&#x27;t Elon Musk just the best? It&#x27;s surprising that he was in charge at PayPal which has some of the least friendly customer policies. At least it&#x27;s sale to eBay has enabled him to do other glorious things.
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bri3d将近 11 年前
<a href="https://news.ycombinator.com/item?id=8170545" rel="nofollow">https:&#x2F;&#x2F;news.ycombinator.com&#x2F;item?id=8170545</a><p>This is a great idea - just as cars are about to go out of warranty, Tesla are getting ahead of potential reputation issues by offering it &quot;forever.&quot;<p>Because Tesla offer an aggressive buy-back program on their leases, they&#x27;re also incentivized to improve their cars&#x27; depreciation curve, so this makes a lot of sense.
dave1619将近 11 年前
For those who want some background on this, recently there have been some minor drivetrain issues that have creeped up (see quote below from last quarter&#x27;s TSLA conference call).<p>As a result, some potential customers were getting concerned about the reliability of Tesla&#x27;s drive train especially since it&#x27;s only covered under the 4 year (50k) warranty. So, Elon decided to extend the drive train coverage to 8 years, and this significantly makes the car more appealing to potential customers since they know Tesla will take care of the biggest problems (ie., the most expensive part of the car is the battery and drive train, which are now both covered for 8 years). This is a great move by Tesla and should show people how committed they are to product quality and to the ownership experience.<p>Below is from TSLA&#x27;s Q2 quarterly conference call: <a href="http://seekingalpha.com/article/2368515-tesla-motors-tsla-ceo-elon-musk-on-q2-2014-results-earnings-call-transcript?part=single" rel="nofollow">http:&#x2F;&#x2F;seekingalpha.com&#x2F;article&#x2F;2368515-tesla-motors-tsla-ce...</a><p>&quot;We definitely had some quality issues in the beginning for the [indiscernible] number of cars, because we&#x27;re just basically figuring out how to make the Model S. And I think we&#x27;ve addressed almost all of those CARB [ph] production cars, I mean not all, but the vast majority have been addressed in cars that are being produced today.<p>And we&#x27;re also getting better at diagnosing what&#x27;s wrong, because in some cases we, particularly with respect to the drive unit, we think that something is wrong with the drive unit but it&#x27;s actually something wrong with another part of the car. And then we&#x27;d replace the drive unit and that wouldn&#x27;t solve the problem because the drive unit was not the problem.<p>And we had one particular case where there was vibration, and it was due to -- it was due to the -- a cable detaching itself and touching the drive unit assembly and causing vibration to be transmitted to the body of the car. And it was somewhat pernicious because if the cable moved a little bit and so that it didn&#x27;t provide a conductive path, then you wouldn&#x27;t -- the vibration would go away. If you replace the drive unit, you temporarily tuck the cable back and think the problem was solved and it was -- but then the cable would vibrate itself down and transmit the energy. So I mean that, you know, the cable thing takes us like -- it&#x27;s nothing to fix it. It&#x27;s like, virtually, it&#x27;s like a $3 cable tied to solve it.<p>So there&#x27;s a bunch of things like that which are just [indiscernible] diagnosis of the problems that we&#x27;ve obviously addressed.<p>There are a few items that will need a fair number of drive pans [ph] will need to be serviced. It&#x27;s actually related -- one particularly is related to the differential, and we need to assume [ph] the differential. It doesn&#x27;t require drive unit replacement, it just requires a technician to insert a Shim [ph]. We&#x27;re going to have to do that on a fair number of cars. But that&#x27;s like a $0.50 Shim [ph].<p>So it&#x27;s really -- I wouldn&#x27;t assume that there&#x27;s going to be some vast number of drive pans [ph] that will need to replaced, but there&#x27;s several service buttons [ph] that we&#x27;ll be instituting, many of which we&#x27;ve already have to address the issue.<p>And every week I have a product excellence meeting, which is to -- which is a cross-functional group, so we&#x27;ve got engineering, service and production, and we go about all the issues that the customer is reporting with the car, and, you know, the action items that we addressed to get car ultimately to -- photonic ideal of a perfect car, that&#x27;s what we&#x27;re aiming for. Because although we -- I think we&#x27;ve got great service, but that service is no service. That&#x27;s really what we want, is a car that never needs to be serviced. And I think we&#x27;re getting there quite rapidly.&quot;
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jobu将近 11 年前
It will be interesting to see how this plays out. A family member of mine is a regional sales manager and usually puts more than 100k miles on his car each year. A million miles in 8 years wouldn&#x27;t be impossible for him, but so far no car has lasted that long.
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logicalmind将近 11 年前
I&#x27;m not familiar with the details of the tesla driveline but is the definition of &quot;drive unit&quot; well-defined? Is this the equivalent of the engine? Or the drivetrain (including transmission-equivalent and axles)?
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denzil_correa将近 11 年前
Elon Musk : “If we truly believe that electric motors are fundamentally more reliable than gasoline engines… then our warranty policy should reflect that.”<p>This is putting money where your mouth is.
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tdicola将近 11 年前
What&#x27;s really covered by the warranty, for example if the stitching or leather on the driver&#x27;s seat starts to wear out (very common for any car after 5+ years) is that covered? I can understand the drivetrain and critical systems being covered for 8 years but wonder if they&#x27;re going to get nickeled and dimed by customers expecting a perfect car after 8 years of hard use.
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