Doesn't surprise me really. Despite the advances of some of the more popular distros, Linux still appeals to the power user, not to the casual user. I was reminded of that just recently when I was having to do some googling, sudo apt-get some libraries, and chmod some stuff, just to use a piece of fairly popular software, on Mint, one of the more approachable distros. I was struck by the thought "...I would never, ever want to have to walk (elderly neighbor who has asked me for tech support help in the past) through this".