Our First $37,800 in Annual Recurring Revenue

There&#x27;s no pricing information, and no link to pricing information available on the home page. I had to click &quot;Free Trial&quot; before there was a nav bar at the top I could click on.<p>With that being said, I love the idea of the product as it&#x27;s a pain point for me. Unfortunately, I only have a handful of customers, so even the $20&#x2F;m doesn&#x27;t really make sense. It would be great to see a free plan for &quot;up to&quot; X customers, once you pass that threshold send me an email to upgrade my account.<p>As of right now I see it, I like it, I want it, but I can&#x27;t justify it so it will be long forgotten by the time I&#x27;m ready to sign up. If I was able to sign up for a free plan today I would in a heartbeat, and would be happy to upgrade if I got an email remainder once I passed 25 customers.

Good to see an honest journey of a SaaS product.<p>Building a SaaS company that pays the bills normally takes much longer than you think[1]. Well done Andrew and keep going!<p>[1] Watch the slow ramp of death: <a href="http://businessofsoftware.org/2013/02/gail-goodman-constant-contact-how-to-negotiate-the-long-slow-saas-ramp-of-death/" rel="nofollow">http:&#x2F;&#x2F;businessofsoftware.org&#x2F;2013&#x2F;02&#x2F;gail-goodman-constant-...</a>

Hey Andrew, this is a super nice product and you&#x27;re doing an awesome job in the perseverance department. Unfortunately for you I&#x27;m not a stripe customer or I would have happily signed up. That $4K per month is definitely happening and after that who knows how far you can push this.<p>Have you considered teaming up with Stripe? They&#x27;re nice guys and it looks as if you contribute considerable value to their product.

This is great and the pricing seems reasonable (and not too low, like tarsnap). I will be signing up once we launch our full online training courses. Our monthly revenues are around ~$150&#x2F;month per user, so definitely worth it for us.<p>As someone else said, though, a free plan that is limited to a very small number of people might be helpful. I&#x27;d sign up for that with our small group of clients right now just to test and trust the service. 10-20 users or something would be enough for testing purposes but obviously not nearly enough that you are cannibalizing your product. Something to think about - since now I have to bookmark your site, remember that I need it in six months, and come back and sign up. Even though I KNOW it&#x27;s something that will save me thousands of dollars per year.

A bit tangential: If you have a problem with losing customers to expired credit cards and already have a good dunning process, talk to the guys at Spreedly about their &quot;Card on File Updater&quot;. They&#x27;re a payment gateway agnostic credit card vault, but one of the services they&#x27;re trialing (you have to ask to join the beta right now) is automatic updating of expired credit card numbers. They have access to the bank systems that do this automatically, so your charges continue going through without your customers having to update their numbers themselves.<p><a href="https://spreedly.com/" rel="nofollow">https:&#x2F;&#x2F;spreedly.com&#x2F;</a><p>Spreedly works with Stripe and 70+ other payment providers.

Hey all, this is me. :-) Really nice to have a &quot;new&quot; product on the front page of HN again. Happy to answer any questions you may have.

It&#x27;s really impressive that you built that much revenue even without even notifying people who specifically told you they wanted this product. That&#x27;s a very good sign that you&#x27;re headed for a lot of growth.

Well done and thanks for sharing your story! You said you did almost no marketing and haven&#x27;t blasted an email to the wait list. I&#x27;m curious where and how people are finding your product?

Well, if the customer with the expired payment information is still using and valuing the service, he will soon realize that he needs to update his payment information without any outside intervention or he will lose access to the service. If the user no longer cares about the service and just forgot to cancel or was to lazy to do so, why not just let him go instead of continuing to sell him something he does no longer need?<p>UPDATE: I probably got the wrong first impression - I thought the service was kind of last resort if the user did not respond to the normal notifications that he will lose his service; I missed that you can completely outsource this.

Just a heads up. I went to <a href="https://manage.churnbuster.io/pricing" rel="nofollow">https:&#x2F;&#x2F;manage.churnbuster.io&#x2F;pricing</a> to check out pricing. I hacked the URL to hit <a href="https://churnbuster.io/" rel="nofollow">https:&#x2F;&#x2F;churnbuster.io&#x2F;</a> to go to the homepage, and I get an SSL error: <a href="http://i.imgur.com/Dwoa2Hn.png" rel="nofollow">http:&#x2F;&#x2F;i.imgur.com&#x2F;Dwoa2Hn.png</a>

A bit OT: Why is the churn graph so wave-like?