Dear HN community, let me know your thoughts. If you are a founder or know someone who's having the exact problem, please put them in touch so we can help you better serve your customer.<p>Problem: Some founders are so focused on growing their business and working on product/sales/biz dev/funding that they sometimes can't keep up with the customer development/feedback process. A good problem to have.<p>Example: I recently had lunch with a founder with $1M ARR, 100% growth rate, who basically told me that his support has seen zero process improvements for the past two years. Everything is manual. They had been growing so fast, so busy onboarding customers and responding to product issues that there was no time to create a better customer life-cycle process.<p>Solution: Customer success as a service to help startups get a pulse on customer happiness by analyzing feedback and designing process and UI improvements that thinks a few steps ahead. Give us your customer feedback (text and/or voice) and we will tell you what your customers are thinking, what's not working, and processes/UI/UX that will eliminate the issue they are having.