Uber Flunks the Better Business Bureau Test

The BBB is basically a protection racket with excellent PR.<p>Get a customer complaint? BBB contacts you to pay for membership. Don&#x27;t want to pay for membership? You must not care about your customers, so you get an F-. Pay for membership and the score immediately goes up to a B.<p>But with a name like the &quot;Better Business Bureau&quot;, it&#x27;s no wonder that people get suckered into thinking it&#x27;s a legitimate organization.<p>More info: <a href="http://www.slate.com/articles/business/the_customer/2010/12/busted_watchdog.html" rel="nofollow">http:&#x2F;&#x2F;www.slate.com&#x2F;articles&#x2F;business&#x2F;the_customer&#x2F;2010&#x2F;12&#x2F;...</a> <a href="https://www.techdirt.com/articles/20110919/14221016016/criticize-better-business-bureau-theyll-pull-your-accreditation.shtml" rel="nofollow">https:&#x2F;&#x2F;www.techdirt.com&#x2F;articles&#x2F;20110919&#x2F;14221016016&#x2F;criti...</a>

On the Android app, surge pricing is VERY clearly labeled. You have to agree to the rate before service is dispatched and you have the option to wait until the surge ends if you so choose.<p>The problem with the BBB is that nobody goes there to report positive experiences. Only jaded customers use it to slam businesses with which they have a vendetta. Everybody other than an aging legacy group uses Yelp or other analogs.<p>Uber may fight dirty, but their product is outstanding. I&#x27;m firmly convinced that when regulators discover how amazing it is they will attempt to either legislate it out of existence or shake them down until their rates are no better than taxis.

Uber gets an F, for <i>90</i> out of a million customer complaints, for providing a clear service but Comcast has a B-?

Given that &quot;The Better Business Bureau, which was founded in 1912, is not a government agency, nor does it have regulatory or enforcement power,&quot; what implications does this have?

Does anyone under the age of 65 actually place any faith in the BBB?

I think it&#x27;s a usability problem with the app - you can&#x27;t easily see how much the trip is going to cost. It&#x27;s actually not even completely apparent that you&#x27;ve booked a trip. The app should be redesigned to always show the quote before booking and a very clear button that says &quot;Book Now&quot;. The pickup location UI could also use some work - the GPS isn&#x27;t always accurate and noticing that it&#x27;s wrong and changing it isn&#x27;t very intuitive. But apart from the problematic app, I&#x27;ve found the service itself quite impressive - somehow they always manage to find me and it always ends up costing less than I think it will.

The BBB gives Uber an &quot;F&quot; rating based on a handful of complaints? Uber serves over a million users a month! And I&#x27;d guess most of their customers are repeat - one sign that customers are happy with the service.

Yes. Uber flunks the BBB test by not paying up. Why is this news?

This is ridiculous. Uber clearly details the price of the ride when you request it. People accept the estimated price, get picked up, driven to their location, then complain to BBB and want a refund because the price was &quot;too high&quot;? How dumb are these people, and why is the BBB validating their claims?

To be fair the BBB is mostly a collusive organization of businesses who pay dues to whitewash their problems while pretending to be objective.<p>If you want a laugh look for ratings and reviews on home warranty companies.

When I have to accept surge pricing, I have to jump through hoops. Was this not always the case? At least currently, people shouldn&#x27;t accidentally accept unless they click Accept compulsively.

our entire financialized wall street economy flunks the bbb test as well.

our ENTIRE FINANCIALIZED WALL STREET economy flunks the better common sense bureau test.