Kevin, Nice lecture: Lots of good ideas backed
with lots of good experience.<p>In my start-up, currently I'm just doing the
technical part of writing the code, etc. to
get the <i>product</i> to work well, but a little
before or after going live with a version 1.0
I will need to consider your ideas and likely
use several of them.<p>Your ideas, and experience, on managing a team,
including people working from home, was
terrific, by far some of the best team management
ideas and experience I've heard.<p>Some of what you are suggesting is close to
at least three ideas in E. Fromm, <i>The Art of Loving</i>,
e.g., that important qualities are caring, respect, and responsiveness.<p>A fourth Fromm idea is <i>knowledge</i>, that
is, for a couple to "give knowledge of themselves
to each other". Since the relationship between a
business and a user/customer is not really like
a romantic couple, Fromm's idea does not fully carry
over to a business relationship, but maybe some of
it does: The company should try to get the
customer/user to give the company, or at least the
company's customer support, <i>knowledge</i> of how they
think/feel about the product/service. Also, your
idea of giving a user a list of product enhancements
"since you were gone" (nice wording, suggestive of the
caring, longing, pathos in the old movie <i>Since You Were
Away</i>) can be viewed as the company <i>giving knowledge
of themselves</i> to the user/customer. Nice.<p>Some of your descriptions of your UX seem to
want to give the company a <i>personality</i>, and
I can't help but think of the guest post<p><a href="http://www.avc.com/a_vc/2013/02/guest-post-how-to-social.html" rel="nofollow">http://www.avc.com/a_vc/2013/02/guest-post-how-to-social.htm...</a><p>by Fakegrimlock, robot dinosaur.<p>A few weeks ago, Fred Wilson, of AVC.com,
posted that post again and said that
it was the most popular post on AVC.com
or some such.<p>Have you seen that post? Do you see some similar
or different views?