IMHO this comes down to people being unable to make judgement calls any more. Every decision has potential legal consequences, so anyone making such a decision has to have clear criteria for making it that will stand up in court.<p>Companies don't give referrals any more for the same reason - making any judgement about an ex-employee is potential grounds for legal action (the next employer can sue because they hired the person on the basis of your erroneously good referral, or the ex-employee can sue because of your bad referral). Most companies now refuse to do any more than confirm position and dates of employment.<p>So if HR does anything except screen by specific, pertinent qualifications then they could potentially be sued, especially for public sector jobs.<p>Which is why the "back door" of knowing the relevant manager and getting them to hire direct without going through the recruitment process is fine by everyone - no liability! The position was never advertised so it cannot be discriminatory or unfair.<p>Of course, for some public sector jobs (and large corporates) there is a policy mandate that all jobs must be advertised.