The article got a lot right, but also got a lot wrong. IMO here's what he (and many other pundits) got the most wrong:<p><pre><code> Mobile phones are not complex to use because
of bad interface design, they are complex to
use because they are complex devices with
a myriad of features.
</code></pre>
No, it really <i>was</i> "bad interface design". In spades.