Besides 'support', I'm not sure what should offer to enterprise users. @patio11 says that I should charge more and have enterprise, but I don't know what big companies want in particular that the basic or premium plans don't cover (or, in truth, what you can get away selling to them).<p>Enterprise features always seem shrouded in a 'contact us' black box, and so there doesn't seem to be a de-facto solution as to what features should be offered. Granted ,there <i>isn't</i> a one-size-fits all anyway, but I'm sure there are generalities that can be picked up on.
There are some key terms that immediately signal "enterprise solution" that I know of:<p>- Single sign on (integrating authentication/authorization with other tools)<p>- Auditing (letting them track every action their users take)<p>- White-labeling (removing all your branding in exchange for theirs)<p>- Maintenance (charging additional ~20% of yearly invoice for bugfixes/support/integration assistance)
ideas, though you really should tell us what your product is so we don't have to guess:<p>- yearly invoices instead of monthly credit card charges<p>- thirdparty authentication (e.g. their LDAP/Active directory), or other user management, multi-user setups, ability for an admin to wipe all data of a employee that leaft<p>- on premises installation<p>- everything in their brand colors, even if it's an internal tool
Indemnity in the case of IP infringement.<p>Source code escrow. <a href="https://en.wikipedia.org/wiki/Source_code_escrow" rel="nofollow">https://en.wikipedia.org/wiki/Source_code_escrow</a>