Reminds me of a story from Tony Robbins. This turnaround expert was hired to fix Six Flags. Now the Eureka moment came when the employees started to think of their business as being in league with Disneyland, instead of being in league with the local Midway fairs. So for Microsoft to give lip service to Zoho is really a terrible move on their part, since strategically they want their product to be on the same level as no one, but they just revealed that they don't feel that way about Office.