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What to do when a client says they will pay on day x and don't?

4 点作者 Apane101大约 10 年前
So to provide some context, my client sent me a message yesterday that said he&#x27;s leaving for vacation tomorrow (now today) and that he would be back next week and that he&#x27;s going send the payment for my last milestone before he leaves.<p>I&#x27;ve sent him a friendly reminder this morning to please send the payment before he goes so that I can get started on the next set of tasks and I haven&#x27;t heard from him.<p>He&#x27;s a fairly new client and he&#x27;s sent the first payment no problem, this is now the second and I just feel like his word doesn&#x27;t mean much... What should I do?<p>Thanks!

5 条评论

MalcolmDiggs大约 10 年前
I wouldn&#x27;t trip about the first missed payment. When you finally receive the payment, just ask: &quot;Is this lateness something I should expect in the future? I was pretty surprised by it. I didn&#x27;t realize you would be missing any payment deadlines.&quot; Most people will feel embarrassed enough to auto-correct their behavior after being called on it.<p>If it becomes a habitual problem, then you might need more aggressive actions.
JSeymourATL大约 10 年前
&gt; What should I do?<p>Afraid that Slow Pay clients go with the territory. I&#x27;ve found that the bigger the client, the more likely to abuse (unintentionally of course) a small vendor partner. Typically blamed on bureaucracy, internal approvals, processing, new system, etc...<p>1) Keep Cool, play it like Fonzi. *Preserve the client relationship. Be friendly, but firm. &quot;Hey, help me out on this.&quot;<p>2) Offer multiple payment options. Here are some ideas&gt; <a href="http://smallbiztrends.com/2014/06/digital-payment-options-small-business.html" rel="nofollow">http:&#x2F;&#x2F;smallbiztrends.com&#x2F;2014&#x2F;06&#x2F;digital-payment-options-sm...</a><p>3) Future Clients: Offer upfront payment and&#x2F;or retainer discounts. You&#x27;ll want to mark-up to keep your margins intact. But clients like discount deals. Bonus, you&#x27;ll have their money in the bank.
saluki大约 10 年前
y, heading out of town can be a crazy time wrapping up items getting everything ready to go.<p>So part of it could be vacation prep.<p>I would try one more reminder, include a copy of the invoice or a link where he can pay you and indicate you won&#x27;t be proceeding till the payment is made and you&#x27;d appreciate it if they could take care of it before they leaves or during his travel (if it&#x27;s making it online). He might be waiting to respond after he&#x27;s on his way.<p>Tell him to enjoy his vacation and you&#x27;re looking forward to making progress on the project while he&#x27;s out of town.<p>If you don&#x27;t hear back from him I would give it a day or so to see if he takes care of it on vacation. If not I would wait to get started on it next week after he returns and makes payment.<p>I wouldn&#x27;t work too far ahead without agreed payments being made and I wouldn&#x27;t bug him on his vacation.<p>Good luck getting your payment.
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logn大约 10 年前
Send emails showing them how much they owe + interest. If you didn&#x27;t specify an interest rate then use the statutory rate from your jurisdiction.<p>Next time have them pay you a retainer.
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brudgers大约 10 年前
Stop work pending payment. Resume if and when the work becomes the client&#x27;s priority again.<p>Good luck.