Customer Success - Hardware Design Specialist<p>Upverter is the easy-to-use EDA software that elite hardware engineers use to rapidly design next-generation electronics on any OS, from anywhere.<p>We’re on a mission to make hardware less hard; to empower engineers by equipping them with world-class technology, knowledge, and support. We are making every step of hardware design approachable, pleasant, and productive. We believe the tools should fade into the background, freeing engineers to be truly creative.<p>Upverter’s Customer Success team is seeking an enthusiastic hardware engineer who loves helping other hardware engineers. The main responsibility is to be Upverter’s front-line of help and enable users in the Upverter ecosystem to successfully design their hardware. A secondary responsibility is to use insights gained from these customer interactions to develop creative ideas for generating excellent help content, improving the Upverter product, and improving our customer support processes.<p>You should have the following skills, experience, and attitudes:<p>* Demonstrable PCB design experience in all phases from concept, to architecture, component selection, schematic, layout, and manufacturing. In-depth knowledge of the PCB design workflow and best practices.<p>* Experience with other PCB design tools (Eagle, KiCAD, Altium, OrCAD, PADS, etc), ideally Upverter<p>* Impeccable communication skills (written, verbal, and listening)<p>* You’re an EE. Not just an Electrical Engineer, but also an Empathetic Enabler. Someone who feels great satisfaction from enabling HW engineers to build something awesome. Who loves creating a delightful user experience. Who enjoys empathetically listening to users to uncover awesome ideas for improving our platform.<p>* Results-oriented. Enjoys using metrics to track their performance and watching them improve every day.<p>* Loves all things hardware!<p><a href="https://angel.co/upverter/jobs" rel="nofollow">https://angel.co/upverter/jobs</a> or jobs@upverter.com