In 2010 I called 811 because two sets of unrelated nameservers disappeared at the same time. Despite that 811 is provided so you can call before you dig, not only could I not report a fiber cut, it was closed for the day.<p>I called 911. The dispatcher did not know what I was talking about. He did jot know what a nameserver was, nor did he believe me that a cable cut could be a serious emergency. I pointed out that it could have been a terrorist act, he said I was crazy.<p>When i asked him to connect me tona network operation center he hung up on me.<p>This was smack in the middle of san jose.