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Did you buy that latte 2 hours ago? Think about leaving the coffee shop

56 点作者 jamessun将近 10 年前

29 条评论

walterbell将近 10 年前
This is a subset of a larger civic issue with increasing pressure on private spaces as public spaces shrink, <a href="http:&#x2F;&#x2F;www.ft.com&#x2F;intl&#x2F;cms&#x2F;s&#x2F;0&#x2F;87169002-d87a-11e4-ba53-00144feab7de.html#axzz3fLjhw9Zo" rel="nofollow">http:&#x2F;&#x2F;www.ft.com&#x2F;intl&#x2F;cms&#x2F;s&#x2F;0&#x2F;87169002-d87a-11e4-ba53-00144...</a><p><i>&quot;People like public space. Just as they like to work in a coffee shop on a laptop surrounded by others, they want to hang out with friends, to people-watch, flirt, take part in the rituals of public life.<p>In the suburbs, the 20th-century answer to the need for “public” space was the mall. The first were in the US in the 1950s, conceived as public places with kindergartens, medical centres and community facilities alongside the shops. Within a few years, only the shopping was left.<p>Malls have come a long way since. “Malls without walls”, whole shopping districts, resemble parts of the city, with real streets and brick and stone façades, and transpire to be privately owned. Liverpool One is an example. Cash-strapped municipalities cannot compete and people throng to these places. Users, once citizens, are rebranded as consumers.&quot;</i><p>From <a href="http:&#x2F;&#x2F;america.aljazeera.com&#x2F;opinions&#x2F;2015&#x2F;7&#x2F;stop-treating-citizens-as-consumers.html" rel="nofollow">http:&#x2F;&#x2F;america.aljazeera.com&#x2F;opinions&#x2F;2015&#x2F;7&#x2F;stop-treating-c...</a><p><i>&quot;The consumer-citizen pops up all over the place, like a cardboard stand-in for democratic citizens who have no other political concerns beyond self-interested consumption .. the public is hung out to dry with effectively no defense or recourse since our political rights have evaporated into market choices.</i>&quot;
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noobermin将近 10 年前
I wouldn&#x27;t be surprised if a significant number of people here do this. I do this as well. Most of the time, I&#x27;m not asked to leave, but other times, if I feel guilty, I buy something else, like another coffee or a sweet. I suppose I&#x27;d willing to &quot;rent&quot; space if it were available.<p>A funny relevant anecdote. Yesterday, I was at home trying to work, and I could not focus, so I walked to a nearby coffeeshop. Apparently, a group was filming something in half of the shop, so another section with most of the seats was closed off, as well as outside seating in front of it. Naturally, the remaining seats were full.<p>So, I randomly asked a person if I could share a seat with her. I didn&#x27;t make small talk, I just sat and read. After twenty minutes or so, she got up to leave. After a while of reading, I saw a number of people come in and be told they might have to take to-go since the place was full. I was more than willing to share a seat at my table, and a number of other tables had open seats, but no one approached me, or anyone else for that matter...<p>So, I got up, and purchased a slice of cake to-go. A gentleman who was waiting for a chair thanked me and took my place.<p>Now, on the way home, there is a chocolate shop which has a couple of seats as well. I decided to peer inside, and guess who I see in the window? The lady who&#x27;s table I took, apparently. :&#x2F;<p>I guess I can&#x27;t fault other people for not being as comfortable about sharing &quot;personal space&quot; as I am, but especially in that sort of situation, it hurts more than it helps.
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dataker将近 10 年前
Please stay in my coffee shop.<p>Although that person is using your internet with a $4 coffee, they&#x27;re occupying space after everybody &quot;is gone&quot;(9am-11am and 1pm-4pm), contributing with their physical presence.<p>A newcomer, that may end up becoming a long-term customer, would feel more biased towards places with more customers( or the idea of).<p>So, although it might seem financially reasonable to kick them out, I doubt it&#x27;s the best answer.
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ben1040将近 10 年前
There was a coffee shop I used to frequent that used a captive portal for wifi, and the only way to get past it was to enter a 90 minute passcode from the bottom of your purchase receipt.<p>So if I came in there at night after work I considered it basically paying for internet, and getting a free coffee or pastry alongside it. Seemed perfectly fair.<p>I also find it amusing that Starbucks gives you free refills on brewed&#x2F;ice coffee, provided you go enough to get their &quot;gold&quot; status (usually, 30 store visits a year).<p>They don&#x27;t care if you camp there and keep getting free refills on coffee. They just care that you do it <i>often</i>.
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vyrotek将近 10 年前
Shops should have colored or labeled cups associated to the time of purchase. Would a little shaming get people moving? Everyone would know how long everyone else has been there.
dfcowell将近 10 年前
It&#x27;s super-simple, people. Understand that by being <i>that person</i> with the laptop taking up table real estate you&#x27;re consuming a resource that the proprietor uses to generate revenue. Customers who might otherwise come in, sit down and make a purchase will keep walking if there are no tables available.<p>Put another way - it&#x27;s like that one client who paid you $50 to install a WordPress plugin 6 months ago who calls you weekly to troubleshoot their printer problems.<p>There&#x27;s a very simple thing you can do which will keep any cafe owner happy. Every 25-30 minutes, have a glance around and check for vacant tables. If there are fewer than two tables available (or maybe one in smaller cafes) it&#x27;s time to move on. The only exception being if you have just sat down, in which case, finish your food and beverage and leave.
bazzargh将近 10 年前
I feel guilt about this <i>all the time</i>. I work remotely, in the UK but on US Eastern time to synch with my team. Fortunately this means I can go to cafes after the lunch rush, but make sure I buy enough food and drink to not be a freeloader, tip well, and if it&#x27;s busy - move on. Working from home is what I&#x27;m going back to anyway, it&#x27;s just nice to get out of the house.
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splitdisk将近 10 年前
This is something one would never see in Europe. In Paris it&#x27;s acceptable to buy an expresso, or a glass of wine and stay for hours. On my last day in Paris I did this and got a free bowl of chips too! Talk about hospitality.
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_chris_将近 10 年前
The real solution is the local library needs to offer coffee.
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zdean将近 10 年前
This seems like a UX&#x2F;UI failure on the part of the coffee shop if he has to intervene in the customers&#x27; experience. The coffee shops I go to do a good job of making it clear what kind of customers they want by virtue of the experience you have there. This weekend I encountered the first coffee shop I can remember visiting that lacked wifi. I looked around and saw nothing but groups of people in conversation. Other shops I&#x27;m a regular at never make it awkward for me to sit there...whether with just a cup of coffee or a steady stream of drinks. If there&#x27;s an outcome you want with your space, there&#x27;s probably a good way to configure it so that you meet your end goal.
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voltagex_将近 10 年前
I&#x27;d pay by the hour for fast wifi + power, but the coffee would have to be free...<p>Edit: this part of the article stood out -<p>&gt;“A croissant and a coffee to support a local business are a lot cheaper than a co-working membership.”<p>Yep. I wonder if it&#x27;s a lack of co-working spaces or pricing to &quot;what the market will bear&quot;.<p>I need a cross between a hackerspace and a co-working space.
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WalterSear将近 10 年前
If you don&#x27;t want people using the third space you set up as a third space, open a restaurant instead and call it that.
rwhitman将近 10 年前
There were campers in retail spaces even before laptops and mobile tech existed.<p>They weren&#x27;t as common and were harder to spot but back when I worked in an independent bookstore pre-broadband era, there was always a subset of the customer base that would use the bookstore and it&#x27;s cafe as their home.<p>Basically, if you&#x27;ve ever worked in retail you know that certain subtle signals give the hint to the majority of customers of your intentions without saying a word. Changing lighting for instance is huge.<p>However, there will always be a certain subgroup of people that have a sort mentality, based on maybe mammal instinct, that if you mark a small amount of territory in a public space, it belongs to you to and you can therefore use it in any way you like for however long you like until someone challenges you for the territory and wins. This type of person, when armed with a laptop and cell phone, becomes a particularly obnoxious problem when they&#x27;re a coffee shop nomad. Moms with strollers often fall into the same category, but it&#x27;s a social minefield raising the issue in public.<p>Anyhow this is why coffee shop owners, no matter how hard they try, will not be able to remove a small malignant group of knowledge working nomads without a daily fight. The rest of us get the owner&#x27;s hints, but the &quot;It&#x27;s My Territory&quot; people will always find a way to give the Average Joe Laptop Worker a bad name...
mercer将近 10 年前
My general approach is to buy a coffee or snack every once in a while, and more frequently when I notice that I&#x27;m occupying &#x27;valuable&#x27; space. This might be the case even when there are plenty of empty seats, but they share a table with occupied seats.<p>At lunch or dinner time, when it gets busy, I usually leave so the cafe doesn&#x27;t lose on customers ordering something substantial, or I order something bigger myself.<p>When I frequent the same place often I also try to make sure to get to know the staff, and help them out a bit by at the very least bringing my dirty stuff to the counter if I&#x27;m one of the few customers there. They seem to really like the occasional chat when it&#x27;s quiet, and it has all kinds of perks (including just the interpersonal quality).<p>I don&#x27;t really understand why so many people don&#x27;t employ a similar approach. I mean, it&#x27;s not that it surprises me: here in the West at least people seem to really relish the &#x27;consumer&#x2F;employee&#x27; approach where somehow a &#x27;transaction&#x27; replaces any human connection.<p>But I still don&#x27;t understand it, as part of the fun of being outside of the house, and life in general, is interacting with other <i>humans</i>, rather than <i>roles</i> (cashiers, waiters, etc.). I often go to the slightly pricier Turkish supermarket in my neighbourhood instead of the supermarket precisely because I get to have a nice chat with a guy I sort of know, and observe a slice of life in this colorful immigrant&#x2F;poor neighbourhood.
srean将近 10 年前
I would be a happy customer if coffee shops sold their most popular product directly: time @ the coffee shop. I guess the businesses would be happier too.<p>One should figure out a more efficient way of handling short term leases than that coffee mug that proxies as something that is almost but not quite totally unlike a lease agreement.<p>Take my credit card and charge me on how much time I have been there, hand out blinking timers...whatever works.
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jsn117将近 10 年前
Haha no, that&#x27;s why I bought the coffee. I have a machine at home
mc32将近 10 年前
I think the thing here is that technology in the form of headphones, portable devices, telework, etc. Allow people to share the conviviality of shared spaces but without giving back because they can isolate themselves --as they are wont to in their shared floorspaces at work.<p>So not interacting with someone else and just being immersed in oneself is okay because they are not aware of their surrounds except for when they glance up.<p>Before gadgets, you&#x27;d have to bring friends with you or meet friends (who would also buy things). But now you can buy some nominal item and excuse yourself for as long a you wish --at least in mind. And some people feel entitled to the space. The Starbucks of the world can carry that deadweight, but not so much independent shops.
malandrew将近 10 年前
Why not just get one of those wi-fi setups where a wi-fi password is printed on the receipt and the number of minutes&#x2F;hours of wi-fi the customer receives is either a fixed amount or tied to the amount of margin you&#x27;re making on a customer for that transaction.<p>It basically says to the customer &quot;Want to continue working here? Buy another coffee.&quot;<p>This of course doesn&#x27;t address those that show up with their personal hotspots, but I feel like that is still the minority of coffee shop campers.<p>Removing wall outlets is another deterrent. You can only keep working as long as you have juice. That said, battery life for mobile devices is getting longer, so this tactic isn&#x27;t always effective.
kleer001将近 10 年前
Easy fix. Have a 30-45 minute free zone with purchase. Along with the monthly rentals noted in the article. And maybe even a poster with the nearest libraries and Christian Science reading rooms.
mavdi将近 10 年前
This is becoming a real issue for me. I&#x27;ve basically stopped goings to cafes and bars because the owners seem annoyed by me camping around and I can only drink so many cups of coffee a day. I would gladly pay an hourly rent if they&#x27;d be happy with that but it seems once they&#x27;ve decided that I&#x27;m not welcome there nothing can change their mind.
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kendallpark将近 10 年前
&gt; Over the past three years, owner Cristian Velasco grew frustrated with customers who would “buy a Coke, open their laptop, and take up a large area of my couch — 10 square feet of my space — for a Coca-Cola for $1.50 for five hours.”<p>I have definitely been that customer.
manicdee将近 10 年前
So how can you monetize the desire of people to work in comfortable semi-social private spaces?<p>You have deliberately made the space comfortable for long stays. Now figure out how to get the users to pay the rent!
leepowers将近 10 年前
I&#x27;ve definitely guilty of doing this. Usually I get so engrossed in my work I lose track of time. I have no problem with proprietors asking me to make another purchase or leave.
tokai将近 10 年前
Why not use a library?
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balls187将近 10 年前
If that is the typical dialog between the owner and the customer, than I have to assume that the owner is an idiot, as are patrons of his establishment.
hans_mueller将近 10 年前
A coffee shop is not public space. It&#x27;s a private space opened to the public under conditions defined by the owner of the shop.
lcfg将近 10 年前
If someone &quot;just&quot; bought something in your shop (as mentioned in the article) you shouldn&#x27;t bother them. If you&#x27;re running a business like this, managing expectations is a large part of your job.<p>When discussions with customers occur frequently maybe it&#x27;s time to review how your business is communicating with customers. What can be done to prevent misunderstandings regarding using laptops&#x2F;hogging tables? etc.
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llebttamton将近 10 年前
The other issue not dealt with in any of these articles is the promulgation and inciting of a new form of hate.
staunch将近 10 年前
Could you solve this by having very small tables, stands, or counters that don&#x27;t work as desks?
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