I know this is not 100% specific to this article, but this is happening right now to a friend of mine's gmail account. Scammer was able to social engineer the cell phone company to forward his number, then did a password reset, and locked him out of his account. 20BTC Ransom. He followed every single google customer service link/resource he could find and tried to reset link, which said they would contact him in 3-5 days. This was 6 days ago. No response. FBI can't do anything either. Its so disturbing that there is absolute nothing you can do to reach Google once this happens. It could happen on anyone's cell phone as well, how many fortune 500 companies have higher up employees with cell phones and gmail accounts? Imagine in the future trusting google with a self driving car and home automation -- imagine getting locked out of your house or hijacked in a self driving car and having nobody to call. If anybody here knows somebody at google who can reach the group that handles Gmail security, please contact this account so I can give you his info.