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From Netscape to Twitter

5 Triggered Emails your eCommerce Business should Send

5 Years of Black Friday Emails from Amazon (Different yet Consistent)

An Email Manifesto (rethinking emails sent to customers)

A Warning about Customer Lifetime Value

Penicillin - Mass_Production

In Defense of Judging Startups Based on VC Dollars Raised

The Experience beyond the Product: An Intro to Customer Lifecycle Management

Launching a Democratization of Data Science

Our Show HN Aftermath: Lessons for Managing Users and Onboarding

Customer Relationships on the Web are Broken (and CRM might be the answer)

Show HN: Klaviyo - a new kind of CRM (not just for sales)

Human Centered Design Considered Harmful

A Blueprint for New User Onboarding on the Web

The Curse of Analytics and the Big Data Hype