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You don't become evil overnight

A challenge to the Twitter IPO winners

IRL customer support

Why do product managers hate customer feedback?

How Microsoft actually tries to listen to millions of Visual Studio customers

Thank you Dan Shipper

How MUCH do they want it?

Everyone's customers are wrong and their data is lying

Don't make an ASS out of U and ME

If your devs aren't doing support, you're missing out

Taco Tuesdays. (wasting time vs building culture)

How dinosaurs got Wufoo’s investors a 29,561% return [video]

How to tell if SEO is dead

Why doing customer support in 2013 is going to be awesome

Jason Calacanis is right about one thing