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Why your business needs to systematize customer success and how to do it

Software Documentation Without Screenshots Stinks [video]

Video - What if your GPS was as chatty as most software documentation?

3 Steps to Killing It as an Exhibitor at Dreamforce

Clarify Expands Screenshots Into Tutorials

Why You Shouldn’t Put Software Documentation In Your User Forums

3 Reasons HubSpot Users Should Be Excited About the Performable Acquisition

Screencasts vs. ScreenSteps vs. Single Image Capture

Are You Communicating or Just Writing?

It’s Not What Your Software Does, It’s What People Do With Your Software

“Build It and They Will Come” Is Not a Software Documentation Strategy

Creating Screencasts: 2 Minutes is too Long

Moving Beyond Customer Support: Focusing on Customer Success

Building Scalable Support – Lessons Learned From the Chargify Price Increase

4 Ways Tech Support Can Improve Your Marketing

Customer Support for Small Biz – Protect Your Time With Information, Not Walls

Build the Arc Before the Flood – Preparing For Customer Support Inundation

Software Documentation Tools – Focusing on What Matters Most