Submissions by blakethorne

Show HN: A tool to generate incident messages

Why We Use Coding Challenges to Hire Developers

Hiring Juniors

We’re Drowning in Content. Recommendations Are What We Need

Great support teams are built on habits, not rules

Why Clear Language Is the Secret to a Great Homepage

On Writing Well When You’re in a Damn Hurry

Our Startup Toolkit: All the Tools and Apps We Use to Serve 2,000+ Customers

Support Weekly: A new curated newsletter on customer support

We Filed 100 Support Tickets to Learn How to Send Better Customer Service Emails

Why, No Exceptions, Everyone at Our Company Talks to Customers

Live Chat with Cindy Alvarez, Author: “Lean Customer Development,” UX at Yammer

How a Coding Project Got Us $117K in New Revenue

Customer Support That Doesn’t Scale: The Magic of the Handwritten Thank You Note

40 Tips for Dramatically Better Emails

Why Nobody Cares About Your Company's Story

Why most public apologies suck

How to Communicate Better with IT Colleagues

How to Be Transparent Without Giving Ammunition to Your Competition