Submissions by thomasknoll

Regular Expressions: Replace the Last Occurrence of a Pattern in Ruby

I banned email at my startup

Starting with Roles and Passions instead of Orgchart and Job Descriptions

The End of Brand Loyalty?

The (nearly) Complete Guide to Using Social Media for Customer Service

If You're Paying for It, It's Not Earned Media

I simply treated others the way I would want to be treated.

Why are we so afraid of conflict in PR? It is just good storytelling.

"I got screwed by Square" a lesson in why customer service still matters